What are the responsibilities and job description for the Customer Service Representative position at Wright AC Services?
Job Description
Job Description
Salary : $16.00-$17.00 an hour
Who We Are
We keep on growing because we only hire the best, and our customers love us for it.We have been in business serving our loyal customers since 1979. Youve probably seen our trucksand our ads, but what you dont see is what its like to be a part of a team like this. We value employees that dont cut corners, and we inspire ongoing training and education. We want you to know how it feels to have customers rave about you and request to speak to you specifically when booking their calls. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel. If you are a customer-focused individual with strong organizationalskills and the ability to thrive in a fast-paced environment, we inviteyou to apply for this position. Join our team and contribute to deliveringexceptional customer experiences and efficient dispatching at WrightServices.
Why Choose Wright Services?
Medical Insurance specify we pay 50% for your insurance, premiums for health, dental, vision, life insurance, short-term and long-term disability.
Work life balance PTO, vacation / sick time.
401k Plan.
Paid Training Nexstar training.
No on-call.
Our strong core values.
Key Responsibilities
You will promote customer satisfaction by converting incoming customer calls into booked service appointments.
You will need to learn the call script in order to sound professional and authenticwhen speaking with our customers.
Provide exceptional customer service, respond to inquiries, and address customer concerns or issues promptly and professionally.
Effectively communicate with customers regarding appointment details, technician arrivals, and any necessary rescheduling.
Follow up with customers after service appointments to ensuretheir satisfaction and address any outstanding issues.
Maintain a professional and friendly demeanor in all customer interactions, striving to exceed their expectations.
Participate in training so that you grow and develop as a professional.
Maintain and update our customer database with complete and accurate information.
Key Sub Responsibilities
Receive service requests and dispatch HVAC technicians to job sites, considering factors such as technician expertise, location, andworkload.
Maintain a real-time schedule, ensuring efficient allocation of resources and timely completion of service calls.
Monitor technician progress and communicate any changes or delays to customers, keeping them informed throughout the process.
Collaborate with technicians and other team members to optimize schedules and maximize productivity.
Generate work orders, invoices, and other necessary documents with attention to detail and accuracy.
Other job duties that are applicable to your position / skill set
Requirements
Previous experience in customer service and / or dispatching, preferably within the HVAC or service industry.
High school diploma or equivalent; additional education orcertifications in customer service or related fields is advantageous.
Experience using a Service Titan and House Call.
Availability on weekday evenings and Saturday mornings.
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