Dispatcher/Customer Service

Dispatcher/Client Service Specialist:

About Us:

For nearly 80 years, Wright Brothers, Inc. has been a leader in the Cincinnati Business Community. You’ve heard our name and seen it in advertisements at major sporting events. We are a thriving, family-owned business group with a legacy of excellence and innovation. While our business model is multifaceted, we are known as a leader in the bioscience, research, and industrial gas industry, supplying high-performance specialty gases to clients in the healthcare, medical, research, pharmaceutical, cryogenics, hospitality, entertainment, and retail industries.

Job Overview:

As our Fleet Dispatch/Client Service Specialist, you will join a dynamic team of people who play crucial roles in managing our company’s success. You will ensure that our products arrive at our client’s location when expected.

Job Duties and Responsibilities:

· Understand the various details and expectations of each unique client.

· Develop a strong geographic understanding of our operating market, as well as the mix of business for each client.

· Constantly verify the status of the capacity of the fleet and understand your options to fulfill client needs.

· Execute client orders from receipt of order through to delivery of product by building loads, assigning drivers and equipment, and determining most efficient and timely route.

· Monitor driver and vehicle performance using automated tracking software, including route issues and potential Hours of Service constraints.

· Determine disposition of equipment and driver after delivery of goods to customer.

· Update customers regarding order status, including any issues that impact order requirements.

· Maintain logs of daily dispatch activities, including drivers working, equipment used, and orders executed.

· Compile weekly activity report summarizing activity for period.

· Input into system fuel surcharge for all acid loads, as well as any extra charges incurred by customer.

· Maintain and update list of all Company trailers and mandated DOT test dates.

· Obtain directions, information about unloading and equipment needed for new customer facilities; set up new customer account in system.

· Keep customer files up to date and enter updates into the system as needed.

· Provide support to operations staff, in all Company locations, for automated tracking software issues, including but not limited to errors on trucks, regular loads, the pre-assignment of loads, and moving trucks to different loads; correct errors for same as needed.

· Enter loads for various locations and products as needed.

· Other duties as assigned.

Qualifications/ Requirements:

· Minimum of 2 years of transportation and operations management experience in the trucking industry

· Excellent written and verbal communication skills as well as interpersonal skills

· Ability to multi-task various functions simultaneously

· Maintain positive attitude

· Have strong attention to detail

· Strong computer skills – good working knowledge of Microsoft Office Suite: Excel, Word, Outlook

Employee Benefits:

· Health insurance: Comprehensive medical, dental, and vision coverage.

· Retirement plan: Simple IRA with company match.

· Paid time off Vacation time, paid Holidays, and PTO.

· Training and development: Ongoing opportunities for professional growth and advancement.

· Company culture: A supportive, inclusive, and dynamic work environment focusing on teamwork and employee satisfaction.

Smoke, Alcohol, Drug-Free Work Environment:

You must be able to operate in a drug, alcohol, and smoke-free workplace. Drug, alcohol, nicotine, and background checks will be conducted to management's satisfaction before an offer is made. Any positive drug, alcohol, or nicotine test during pre-employment will automatically disqualify a candidate. In accordance with the State of Ohio’s 2006 Smoke-Free Workplace Act, smokers need not apply.

At-Will Employment:

This employment is on an “at-will” basis.

For IMMEDIATE consideration, APPLY NOW!

WRIGHT BROTHERS, INC IS AN EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Expected hours: 40 – 50 per week

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift

Ability to Commute:

• Cincinnati, OH 45237 (Required)

Ability to Relocate:

• Cincinnati, OH 45237: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $25