What are the responsibilities and job description for the Senior ERP Product Manager position at Wright County?
Performs complex professional work overseeing the County's Oracle Fusion Cloud Application by providing strategic and operational managerial direction in the planning, development, and administration of the ERP system; which includes providing optimum design, development, deployment, and modifications of the Oracle ERP platform. Work involves setting policies and goals under the direction of the County Administrator or designee. Departmental supervision is exercised over all personnel within the Division.To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions.
Bachelor's degree in management information systems, business administration, accounting, or related field, and six years of related experience with business process software, developing processes and ERP related solutions, account management, SQL database, or equivalent combination of education and experience. Previous experience working with ERP Administration, Oracle Cloud based ERP Administration, or Web or Cloud based experience and supervisory experience is preferred.
Special Requirements
Must be able to pass a background investigation.
HIPAA certifications within six months of employment.
A valid driver's license or evidence of equivalent mobility is required upon hire.
Knowledge, Skills and Abilities
Extensive knowledge of Oracle Cloud platforms, database design and development; working knowledge of Microsoft SQL Server; working knowledge of state-of-the-art database development tools and utilities; knowledge of County government business functions, and work flows, and processes; knowledge of Minnesota data practices law; technical skills necessary to manage and perform platform installs and upgrades, and to propose and implement improvements to platforms and databases; technical skills necessary to administer the server environment; technical skills necessary to perform data integration and development services; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents, service agreements, and printed materials; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to trouble shoot technical problems; ability to perform complex problem analysis; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to establish and maintain effective working relationships with elected officials, department personnel, supervisors, County employees, and external vendors; ability to maintain professional and technical knowledge by attending educational trainings, workshops, seminars, and reviewing professional publications; ability to maintain current trends and benchmark state-of-the-art practices in the area of ERP and database administration methods, procedures and tools; interpersonal skills sufficient to exchange and/or convey information, give and receive work direction, and maintain effective working relationships; ability to prepare and analyze program budgets and financial reports; ability to effectively organize time and anticipate, plan, and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location.
- Oversees the administration of the programs and policies of the County's Oracle Fusion Cloud ERP system. Responsible for the planning, designing, development, implementation, and maintenance of efficient business, financial, and operation solutions using software, hardware, security, and workflow tools available in the Oracle ERP system.
- Uses independent judgment providing supervision and leadership to personnel under position's span of control; makes and participates in decisions on matters of hiring, transfer, suspension, layoff, recall, promotion, discharge, assignment, reward, adjusting grievances or disciplining employees under position's span of control; sets goals and objectives for others to work towards and monitors performance; creates and maintains a positive work environment fostering effective performance of staff.
- Provides leadership to the County Board, County Administrator, and Department Heads in establishing and achieving a vision for strategical and operational success utilizing the County's Oracle Fusion Cloud ERP system.
- Responsible for developing and communicating a clear product vision and strategy that aligns with the County's goals and market trends that are driven and informed by data-driven insights, customer discovery and feedback for the Oracle Fusion Cloud ERP system. Clearly defined objectives and key performance results are developed and incorporated that are data-driven and measurable to assess the success of the County's ERP product initiatives and product strategy.
- Oversees and directs the administration of all County related activities associated with Oracle ERP applications and the Cloud. This includes gathering and analyzing data in support of business cases, proposed projects, and system requirements. Create, maintain, and socialize a product roadmap that outlines project prioritization, schedules, technical requirements, and dependencies. Drives data-driven decisions along with user feedback and analytics to ensure an exceptional user experience, optimizing features and functionality based on user behavior. Oversees the County's use of data modeling, workflow modeling, and case use development for the ERP system. This includes overseeing the updating and implementation of user security and roles within the Oracle ERP Cloud Security system.
- Oversees the County's use of data modeling, workflow modeling, and case use development for the ERP system. Responsible for defining detailed feature specifications, including epics and user stories, technical requirements, product testing and acceptance criteria, that can be understood and executed by cross-functional teams, in the required order or priority.
- General understanding of technologies required to implement software development, with knowledge around Oracle Fusion Cloud ERP System a plus.
- Responsible for managing and maintaining the workflow and security systems in the ERP system to ensure that all workflows are flowing correctly and reliably and that approvals are being made by the appropriate departments and the ERP system is operating in an efficient manner. Including the coordinating and performing of in-depth testing for modified or new workflow systems and other post implementation support.
- Demonstrates proven communication, analytical, and problem-solving skills necessary to maximize the County's ERP system and ensure that the system is working accurately and efficiently.
- Build strong working relationships with stakeholders through effective communication and developing buy-in for product initiatives by ensuring alignment with the County's ERP goals and needs.
- Lead and work closely with a cross-functional team through active departmental participation, fostering collaboration and ensuring alignment required to deliver successful product outcomes. Works collaboratively with various division/departments and other County stakeholders to formulate clear hypotheses for product enhancements, new features, or optimizations. Including the sharing of concepts, roadmaps and progress updates using data to drive transparency and understanding.
- Directs the management of all ERP service-related contracts and required system maintenance of the ERP system. Meet Service Level Agreement (SLA's) with the business stakeholders, monitoring and reporting on those service levels, and escalating problems and issues to outside vendors when service levels are not being met.
- Oversees and monitors the ERP system and provides necessary communications to end users related to critical updates/downtime of the ERP system.
- Oversee the orientation and training to end users for modified and new systems using the ERP system.
- Performs other duties and activities as assigned.
Bachelor's degree in management information systems, business administration, accounting, or related field, and six years of related experience with business process software, developing processes and ERP related solutions, account management, SQL database, or equivalent combination of education and experience. Previous experience working with ERP Administration, Oracle Cloud based ERP Administration, or Web or Cloud based experience and supervisory experience is preferred.
Special Requirements
Must be able to pass a background investigation.
HIPAA certifications within six months of employment.
A valid driver's license or evidence of equivalent mobility is required upon hire.
Knowledge, Skills and Abilities
Extensive knowledge of Oracle Cloud platforms, database design and development; working knowledge of Microsoft SQL Server; working knowledge of state-of-the-art database development tools and utilities; knowledge of County government business functions, and work flows, and processes; knowledge of Minnesota data practices law; technical skills necessary to manage and perform platform installs and upgrades, and to propose and implement improvements to platforms and databases; technical skills necessary to administer the server environment; technical skills necessary to perform data integration and development services; verbal and written communication skills sufficient to effectively present information and respond to questions from a wide variety of audiences; reading comprehension skills sufficient to read and understand technical documents, service agreements, and printed materials; interpersonal skills sufficient to exchange and/or convey information, receive work direction and maintain effective working relationships; ability to trouble shoot technical problems; ability to perform complex problem analysis; ability to effectively organize time and anticipate, plan and successfully respond to changing circumstances; ability to establish and maintain effective working relationships with elected officials, department personnel, supervisors, County employees, and external vendors; ability to maintain professional and technical knowledge by attending educational trainings, workshops, seminars, and reviewing professional publications; ability to maintain current trends and benchmark state-of-the-art practices in the area of ERP and database administration methods, procedures and tools; interpersonal skills sufficient to exchange and/or convey information, give and receive work direction, and maintain effective working relationships; ability to prepare and analyze program budgets and financial reports; ability to effectively organize time and anticipate, plan, and successfully respond to changing circumstances; ability to perform all job duties in compliance with safety guidelines and with an ongoing awareness of safety practices; ability to communicate courteously and professionally while maintaining positive working relationships with others when carrying out all job functions.This work requires the occasional exertion of up to 10 pounds of force; work regularly requires sitting, frequently requires speaking or hearing, using hands to finger, handle or feel and repetitive motions and occasionally requires standing, walking, reaching with hands and arms and lifting; work has standard vision requirements; vocal communication is required for expressing or exchanging ideas by means of the spoken word; hearing is required to perceive information at normal spoken word levels and to receive detailed information through oral communications and/or to make fine distinctions in sound; work requires preparing and analyzing written or computer data; work occasionally requires exposure to outdoor weather conditions; work is generally in a moderately noisy location.
Salary : $99,736 - $139,610
