What are the responsibilities and job description for the Hotel Front Desk Agent position at Wright Hotel?
Must live WRIGHT, WYOMING to be considered for this position
18 years or older, must have reliable transportation to and from work. This position is primarily 3pm-11pm shift. Weekends and Holidays are required as this is a 24 hour operation.
Job Summary:
We are seeking a friendly and professional Evening Front Desk Agent to join our team. As the first point of contact, you will play a crucial role in providing exceptional customer service and ensuring a positive experience. Schedule is put up 3-4 weeks in advance and work-life balance is respected.
Physical Requirements:
- Shovel large property area sidewalks in the winter
- Laundry washing and folding (hotel linens and towels and guest laundry)
- Quickly assist guests with door lock issues
- Light cleaning- Office chores
- Breakfast Setup and/or Clean-up (dishes, Trash, vacuuming, mopping)
- Light lifting and bending
Responsibilities:
- Greet guests with a warm and welcoming demeanor
- Professional and conservative attire
- Audit transactions to ensure accurate reconciliation of payments
- Assist with over the phone and in person reservations and room assignments
- Maintain communication with Hotel Management for assistance and rate inquiries
- Collaborate with other hotel employees to ensure accurate pass-down and essential information sharing
- Ability to work effectively under minimal supervision
- Check-in and check-out guests efficiently and accurately
Skills:
- Attention to detail and accuracy
- Reliability an absolute must as there is only one attendant on shift at a time
- Excellent customer service skills with a friendly and approachable attitude
Strong communication skills, both verbal and written
- Ability to multitask and prioritize tasks effectively in a fast-paced environment
- Ability to accept redirection from management as needed to ensure guest satisfaction and financial accuracy
- Respect for privacy and guest confidentiality policy
Job Type: Part-time
Pay: From $14.00 per hour
Schedule:
- 8 hour shift
- Evening shift
- Every weekend
- Holidays
- Night shift
- Overnight shift
Work Location: In person
Salary : $14