What are the responsibilities and job description for the King and Union Food Server position at Wright Investments?
Job Summary:
Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.
Job Tasks / Responsibilities include, but not limited to:
Provide exceptional guest service to hotel guests in a professional and genuinely friendly manner.
Job Tasks / Responsibilities include, but not limited to:
- Greet guests with a smile, eye contact, and pleasant greeting.
- Be knowledgeable of menu prices, daily specials, menu items; answer questions and make suggestions regarding food items.
- Take order (written or by memory) and relay order to kitchen as appropriate; serve food promptly.
- Observe guests and respond to additional requests to determine when meal has been completed.
- Follow approved cash handling and check transaction procedures in order to balance at end of shift.
- May perform duties of busperson during the shift.
- Complete side work and any assigned duties at end of shift before clocking out.
- Handle any perceived guest complaint by using the company’s Guest Service Recovery method; ensure issue is resolved; involve supervisor / manager if necessary.
- Complete end-of-shift reports and make deposit (if applicable) according to company’s deposit / cash-handling procedures.
- Be constantly alert of any security and/or safety issues and notify supervisor of any perceived security and/or safety threats.
- Maintain an organized and clean work area; always practice and ensure a safe work environment.
- Exhibit teamwork and cooperation by performing other duties as needed, required, asked, or directed.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Job Knowledge / Skills / Abilities/ Other Requirements:
- Able to deliver exceptional guest service on a continual and/or repetitive basis without losing motivation.
- Requires ability to write orders or take orders by memory.
- Communication skills include speaking clearly and distinctly, the use of proper grammar, as well as skilled at active listening.
- Knowledge and / or ability to use a variety of computer applications as necessary.
- Requires availability on weekends and / or holidays, possible overtime, and possibly alternating shift work.
Job Environment:
- Primarily indoors or within hotel facilities
- Standing for prolonged periods of time – up to 4 hours or more.
- Frequent lifting / carrying of trays up to 25 pounds.
- Very light / infrequent lifting, stretching, bending, stooping or squatting.
Minimum Qualifications:
- Prefer previous guest service / serving experience, but not required.
- TABC license
- Must be able to work early breakfast shift (5:30am)
