What are the responsibilities and job description for the Deposit Services Operations Analyst position at Wright-Patt Credit Union?
Category
Retail Services --> Deposit Services
Job Location
3560 Pentagon Blvd, Beavercreek, Ohio
Work Type
Standard
Position Type
Full-Time/Regular
The Deposit Services Operations Analyst is responsible for identifying, analyzing, and documenting business requirements and procedures, assisting in the creation of test plans and test scripts, and performing testing for small projects for any business unit, under the guidance of business unit managers. The Deposit Services Analyst has a well-rounded knowledge of key business functions with emphasis the area of Deposit Services.
- Project Support (65%)
- Gather, analyze and document business unit requirements and procedures.
- Translate business requirements into functional, technical, security, and training requirements for internal teams and third party vendors.
- Participate in documenting processes, as well as, document the ‘as is’ and ‘to be’ workflow process, perform time studies and offer recommendations for process changes
- Assist in requirements gathering and gap analysis on purchased third party tools and software packages.
- Assist in creating and documenting the data mapping for data conversions.
- Assist in the creation and maintenance of end-user guides, support material, and documentation of processes and procedures in support of assigned projects.
- Attends and sometimes leads the project review meetings with the Lines of Business impacted by a particular project.
- Software Quality Assurance (15%)
- Assist with Integration, System, Regression, and User Acceptance testing, as applicable, for assigned projects.
- Assist in developing detailed test plans and test scripts for projects associated to the department.
- Business Support (15%)
- Serves as the subject matter expert for Deposit Services team.
- Develop professional communications for members and partners to communicate new products and features.
- Analyze, investigate and use multiple software applications to aid Management with gathering and reporting data.
- Administer user right controls for software applications the Deposit Services team is responsible for.
- Maintain a thorough knowledge and understanding of all organizational products and services, policies, processes and procedures.
- Seek opportunities to re-engineer applications, processes and procedures for continuous improvement and efficiency.
- Analyze and resolve defects reported in the Production environment for defects of a low to moderate complexity.
- Assist in end-user training.
- Participate in annual Disaster Recovery and Business Continuity testing activities (if needed).
- Risk Mitigation (5%)
- Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.
- Bachelor’s Degree in a related field or the equivalent work-related experience.
- 1 years of experience in the financial services industry with a thorough knowledge of financial principles, front and back office processing and financial institution regulations.
- 1 years Business Analyst experience on projects of small to medium in size and complexity, with demonstrated experience in workflow/process analysis, requirements gathering and documentation, and creation and execution of testing plans.
- 1 years of demonstrated experience in Microsoft Office (Word, Excel, PowerPoint).
- Experience with Microsoft Visio, or other workflow process diagramming tools, is preferred.
- Demonstrated excellent written and oral communication skills.
- Proven ability to effectively communicate technical information to non-technical end-user
- Excellent analytical, diagnostic, and troubleshooting skills.
- Excellent organization and follow through skills.
- Strong attention to detail – with exceptional quality control.
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