What are the responsibilities and job description for the Wright's Media | Client Success Manager position at Wright's Media?
Why Wright’s Media?
Wright’s Media is a content licensing agency that provides Sales, Marketing, and Client Success services to some of the largest publishers and media brands in the world, including Cosmopolitan, Good Housekeeping, Dow Jones, Glamour, Yahoo, Wirecutter, and Vogue.
As a provider of professional services, our people are the key to success. We are looking for the absolute best to join our team. Ideally, we are looking for a Client Success Manager willing to go the extra mile to provide the high level of service our clients expect.
What You'll Do
This role will handle the day-to-day and long-term vision of the client’s journey with Wright’s Media's publisher partners, while ensuring our best-in-class Client Success framework is implemented. You will focus on driving the growth and retention of accounts, developing strong senior-level relationships with stakeholders, and ensuring proper resource alignment to business needs.
Responsibilities
- Onboard and implement best practices for new clients
- Serve as the primary, day-to-day contact for assigned set of clients
- Responsible for client retention and development of relationships
- Present and create executive presentations for quarterly sales reviews
- Coordinate internal resources to meet and exceed client objectives
- Create, implement, and maintain account strategies that build revenue
- Identify content licensing opportunities that lead to new revenue streams
- Maintain existing relationships with senior leaders and develop new relationships with key contacts across client organizations
- Suggest process improvements
- Attend trade shows as needed
- 5-10% Travel, Nationwide & International
Qualifications
