What are the responsibilities and job description for the Corporate IT lead position at writer.com?

About Writer

Writer is the full-stack generative AI platform delivering transformative ROI for the world's leading enterprises. Named one of the top 50 companies in AI by Forbes and one of the best places to work by Inc. Magazine, Writer empowers hundreds of customers like Accenture, Intuit, L'Oreal, Mars, Salesforce, and Vanguard to transform the way they work.

Writer's fully integrated solution makes it easy to deploy secure and reliable AI applications and agents that solve mission-critical business challenges. Our suite of development tools is powered by Palmyra – Writer's state-of-the-art family of LLMs — alongside our industry-leading graph-based RAG and customizable AI guardrails.

Founded in 2020 with office hubs in San Francisco, New York City, Austin, Chicago, and London, our team of over 250 employees thinks big and moves fast, and we're looking for smart, hardworking builders and scalers to join us on our journey to create a better future of work.

About this role

We are looking for a skilled Corporate IT manager to support Writer's rapid growth. The ideal candidate will be responsible for managing and maintaining Writer's IT infrastructure, ensuring its efficiency, security, and reliability.

This role requires a proactive problem-solver with excellent communication skills and the ability to work collaboratively with cross-functional teams.

Your responsibilities :

Administer and maintain IT infrastructure; including SaaS services, workstations, mobile devices, and employee onboarding / offboarding
Implement, configure, and troubleshoot corporate systems management tools to streamline employee onboarding, offboarding, and access management processes
Manage user accounts, permissions, and access controls within Google Workspace, Google Cloud, HRIS and workforce management systems, ensuring compliance with company policies and security standards
Collaborate with cross-functional teams to support IT-related projects and initiatives, providing technical expertise and guidance as needed
Conduct regular backups and disaster recovery procedures to safeguard critical company data and ensure business continuity
Stay up-to-date with trends and advancements in IT technology and security, recommending and implementing best practices to enhance our company's IT infrastructure
Provide technical support and troubleshooting assistance to end-users, resolving IT-related issues in a timely and efficient manner
Document IT procedures, configurations, and troubleshooting steps, maintaining comprehensive and up-to-date documentation for future reference

30% of your responsibilities will also include :

Provide administrative support to the team, including scheduling meetings and managing expenses

Working hand-in-hand with C-Suite Executive Assistants to coordinate workplace meetings and events

Badge management and overseeing the issuance, tracking, and retrieval of identification badges to ensure secure and authorized access to the office premises

Facilitating office operations in coordination with building management requirements

Is this you?

Bachelor's degree in Computer Science, Information Technology, or related field

Minimum 5 years of professional experience as a Corporate IT Manager, Lead, Specialist, or similar role

Experience working with Google Workspace and workforce management systems

Strong understanding of network protocols, security principles, and IT best practices

Proficiency in system administration tasks on MacOS, Linux, and Windows operating systems

Excellent troubleshooting skills with the ability to diagnose and resolve technical issues

Experience scaling IT infrastructure to support a fast-growing company, ideally from 100 to 1000 employees

Strong communication and interpersonal skills, with the ability to interact effectively with colleagues at all levels of the organization

Experience with Rippling's suite of products and / or relevant certifications (e.g., CompTIA Security , Microsoft Certified Systems Administrator) are a plus

Please note that this role is hybrid for our New York City office and applicants should be willing to be in office 2 or more days a week.

Benefits & perks (US Full-time employees)

Generous PTO, plus company holidays

Medical, dental, and vision coverage for you and your family

Paid parental leave for all parents (12 weeks)

Fertility and family planning support

Early-detection cancer testing through Galleri

Flexible spending account and dependent FSA options

Health savings account for eligible plans with company contribution

Annual work-life stipends for :

Home office setup, cell phone, internet

Wellness stipend for gym, massage / chiropractor, personal training, etc.

Learning and development stipend

Company-wide off-sites and team off-sites

Competitive compensation, company stock options and 401k

Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law.

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