What are the responsibilities and job description for the AI training and enablement position at Writer?
About this role
Great writing, for everyone. It’s our vision for Writer, and our customers’ visions for their teams. As a Trainer, you will play a crucial role in empowering our customers by delivering high-quality training sessions that cover administrative functionalities, style guide adherence, and end-user enablement. Your expertise will help users maximize their proficiency with our platform, ensuring they can leverage Writer’s features to enhance their day-to-day work.
You’ll be reporting to the Manager of the training team and work very closely across our Customer Success and Technical Services teams to build a top-tier training program. The ideal candidate will:
Thrive in a cross-functional, distributed team environment.
Quickly adapt to new technologies and innovations.
Deeply engage with specific industries to grasp their unique needs and provide training for compelling use cases
Find satisfaction in live or digital training sessions in front of hundreds of people from all kinds of industries
Your responsibilities
Admin Training Sessions: Conduct engaging and informative training sessions for administrators, focusing on platform management, user access control, and analytics
Style Guide Training Sessions: Guide brand owners on how to effectively use and customize the Writer’s style guide to maintain consistency and quality in their content
End-User Training Sessions: Lead comprehensive workshops for end-users, teaching them how to navigate the platform, use various features, and optimize their workflows
Curriculum Development: Continuously improve training materials and presentations based on user feedback and updates in our software
Feedback Collection: Gather and analyze feedback from training participants to enhance the learning experience and adjust training strategies accordingly
Performance Metrics: Monitor and report on the effectiveness of training sessions, aiming to meet or exceed satisfaction and usability targets
️ Is this you?
You are passionate about teaching and possess a knack for making complex subjects easily understandable
You thrive in a dynamic environment and are comfortable with adapting to the evolving needs of a diverse user base
You have excellent interpersonal skills and are adept at fostering engaging and productive interactions during training sessions
You love to travel for work
And:
Proactive communication and organizational skills
Intrinsically motivated: you set the highest possible bar for what you do
A connection to our mission of Great writing for everyone
A natural affinity to our values of Connect, challenge, own
Your qualifications
Proven experience as a trainer, educator, or a similar role, preferably in a tech or software company
Excellent presentation and communication skills, with the ability to convey information clearly, and persuasively
Ability to develop training materials and curricula tailored to different learning styles and objectives
Benefits & perks (US Full-time employees)
Generous PTO, plus company holidays
Medical, dental, and vision coverage for you and your family
Paid parental leave for all parents (12 weeks)
Fertility and family planning support
Early-detection cancer testing through Galleri
Flexible spending account and dependent FSA options
Health savings account for eligible plans with company contribution
Annual work-life stipends for:
Home office setup, cell phone, internet
Wellness stipend for gym, massage/chiropractor, personal training, etc.
Learning and development stipend
Company-wide off-sites and team off-sites
Competitive compensation, company stock options and 401k
Writer is an equal-opportunity employer and is committed to diversity. We don't make hiring or employment decisions based on race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other basis protected by applicable local, state or federal law. Under the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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