What are the responsibilities and job description for the Hearing Assistance Coordinator (Garfield / San Diego, CA) position at WS Audiology Americas?
ABOUT US :
WSAudiology is a global leader in the hearing aid industry. Together with our 12,000 colleagues in 130 countries, we invite you to help unlock human potential by bringing back hearing for millions of people around the world.
Part of WSAudiology group, HearUSA is on a mission to reframe the world of hearing care and set the highest standard in modern hearing health. With an extensive network of 4,000 independent Hearing Care Professionals and more than 350 centers in U.S., we strive every day to provide each individual with the care, knowledge and experience they deserve.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
- Schedules AUD-A appointments from Kaiser referrals for diagnostic testing , BAHA and Cochlear implant members and any other necessary appointments.
- Utilizes HearUSA CRM system to locate client or create new profile for all Kaiser Permanente HAE or diagnostic referrals. Schedules appointments through CRM system.
- Follows all Client Excellence and HearUSA scheduling protocols ,business rules and processes.
- Meets or exceeds monthly completed HAE targets, tracks monthly opportunities , follow up calls and results as requested.
- Performs outbound calls to follow up on unconverted member leads and schedule HAES.
- Uses sales ability to overcome objections and help more members / clients.
- Stays informed of all communications from HearUSA.
- Ensures all patient forms and authorizations are processed in a timely manner.
REQUIREMENTS :
LIFESTYLE & BENEFITS :
The Company provides equal opportunity to all employees and prospective employees without regard to race, color, creed, religion, national origin, ancestry, sex, age, physical or mental disability, marital status, pregnancy, genetic information, sexual orientation, gender identity, protected veteran or military status, or any other consideration not related to the person’s ability to do the job or otherwise made unlawful by federal, state, or local law.
