What are the responsibilities and job description for the Hotel General Manager - Residence Inn by Marriott Rancho Cordova position at WS Management Inc.?
About Us
At the heart of our company is a culture that prioritizes both our employees and our guests. We recognize that our employees are our greatest asset, and we strive to create an environment where they feel valued, supported, and empowered to excel. From frontline staff to corporate executives, every member of our team plays a vital role in delivering exceptional service and creating memorable experiences for our guests.
Position Overview
The ideal candidate will be responsible for continuing to transform this hotel into its best self. A passion for customer service, a keen knack for problem resolution, a team builder and a relentless achiever are key characteristics for the ideal candidate. You will be expected to put in a lot of hours, be on your feet, and to lead by example in Guest Service and Problem Solving. This is not a "figurehead" type position. It's hands-on, you will play a pivotal role in leading our property to success by overseeing all operational activities and maximizing revenue. You will provide strategic leadership for our team, ensuring exceptional customer service and adherence to brand standards. This is your chance to leverage your experience and expertise to drive innovation and growth within our organization.
Responsibilities
Oversee daily operations of the hotel, ensuring smooth and efficient management across all departments.
Develop and implement strategies to maximize revenue, occupancy, and profitability.
Lead, mentor, and motivate a diverse team of supervisors and staff to achieve performance goals and maintain high employee and guest satisfaction.
Maintain exceptional guest service standards, handling escalated guest concerns and ensuring positive resolutions.
Prepare and manage budgets, financial forecasts, and operational reports.
Ensure compliance with all health, safety, and legal regulations.
Monitor and analyze key performance metrics, adjusting strategies as needed.
Build strong relationships with guests, employees, and the local community.
Requirements
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Minimum 3 years of experience in hotel management, with a proven track record of success.
Exceptional leadership and interpersonal skills.
Exceptional written communication skills
Strong financial acumen and analytical capabilities.
Excellent communication and problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, and holidays.
Proficiency in the Microsoft Office Suite of Products in particular Excel, Teams and Sharepoint
Proficiency in Fosse, and Profitsword helpful
Experience with Marriott hotels will be very helpful
What We Offer
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health insurance, and paid time off.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
At the heart of our company is a culture that prioritizes both our employees and our guests. We recognize that our employees are our greatest asset, and we strive to create an environment where they feel valued, supported, and empowered to excel. From frontline staff to corporate executives, every member of our team plays a vital role in delivering exceptional service and creating memorable experiences for our guests.
Position Overview
The ideal candidate will be responsible for continuing to transform this hotel into its best self. A passion for customer service, a keen knack for problem resolution, a team builder and a relentless achiever are key characteristics for the ideal candidate. You will be expected to put in a lot of hours, be on your feet, and to lead by example in Guest Service and Problem Solving. This is not a "figurehead" type position. It's hands-on, you will play a pivotal role in leading our property to success by overseeing all operational activities and maximizing revenue. You will provide strategic leadership for our team, ensuring exceptional customer service and adherence to brand standards. This is your chance to leverage your experience and expertise to drive innovation and growth within our organization.
Responsibilities
Oversee daily operations of the hotel, ensuring smooth and efficient management across all departments.
Develop and implement strategies to maximize revenue, occupancy, and profitability.
Lead, mentor, and motivate a diverse team of supervisors and staff to achieve performance goals and maintain high employee and guest satisfaction.
Maintain exceptional guest service standards, handling escalated guest concerns and ensuring positive resolutions.
Prepare and manage budgets, financial forecasts, and operational reports.
Ensure compliance with all health, safety, and legal regulations.
Monitor and analyze key performance metrics, adjusting strategies as needed.
Build strong relationships with guests, employees, and the local community.
Requirements
Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
Minimum 3 years of experience in hotel management, with a proven track record of success.
Exceptional leadership and interpersonal skills.
Exceptional written communication skills
Strong financial acumen and analytical capabilities.
Excellent communication and problem-solving abilities.
Ability to work flexible hours, including evenings, weekends, and holidays.
Proficiency in the Microsoft Office Suite of Products in particular Excel, Teams and Sharepoint
Proficiency in Fosse, and Profitsword helpful
Experience with Marriott hotels will be very helpful
What We Offer
Competitive salary and performance-based bonuses.
Comprehensive benefits package, including health insurance, and paid time off.
Opportunities for professional development and career advancement.
A supportive and collaborative work environment.
