Job Description
Job Description
Description :
Job Title : VIP Guest Ambassador
Job Location : WSA Entertainment, LLC dba Parq Nightclub and Restaurant
FLSA Classification : Non-Exempt Hourly
Reports to : Operations Manager
Job Summary
The VIP Guest Ambassador is a key member of our front-of-house team, responsible for delivering an elevated guest experience from the moment VIP clients arrive. This role serves as the first point of contact for VIP service guests, ensuring a seamless and luxurious arrival process. The VIP Guest Ambassador greets VIPs at the main entrance, escorts them to their tables, and assists in creating a dynamic atmosphere for special performances and shows. This position bridges the gap between hospitality and entertainment, offering personalized service while supporting the overall guest experience.
Essential Functions
1. VIP Arrival & Escort Service :
- Greet VIP guests at the entrance with a warm and professional demeanor.
- Confirm table reservations and coordinate with the host stand to ensure a smooth check-in process.
- Escort VIP guests to their designated tables, ensuring they feel welcomed and attended to.
- Communicate relevant details to the VIP Server team upon guest arrival to maintain seamless service.
- Provide basic venue information and answer any guest inquiries about services, policies, or promotions.
2. Show & Event Support :
Assist in coordinating and executing nightclub shows and performances.Engage with guests during performances, enhancing crowd energy and participation.Provide logistical support for show transitions, ensuring smooth execution of special acts.Collaborate with performers and entertainment staff to maintain a high-energy atmosphere.3. Guest Experience Enhancement :
Deliver an unparalleled VIP experience by offering personalized interactions with guests.Assist with special requests, including birthday celebrations, bottle presentations, and themed experiences.Maintain a strong presence throughout the venue, ensuring VIP guests' needs are met.Uphold a polished, professional image consistent with the nightclub’s brand.4. Safety & Compliance :
Ensure VIP guest flow remains organized and efficient to prevent crowding at entrances.Follow all club policies regarding guest interactions, alcohol service, and safety regulations.Assist security in identifying potential issues and ensuring VIP guests have a secure experience.Competencies Needed
1. Hospitality & Guest Service :
Strong ability to provide warm, attentive service to high-end clientele.Exceptional interpersonal and communication skills.2. Poise & Professionalism :
Maintain a polished, upscale appearance throughout each shift.Ability to engage with guests confidently and professionally.3. Team Collaboration :
Work closely with security, hosts, servers, and entertainers to provide a seamless experience.Assist with various tasks to support the VIP team as needed.4. Attention to Detail :
Ensure guest preferences and special requests are met with precision.Keep a keen eye on venue ambiance and guest satisfaction.5. Adaptability :
Ability to adjust to changing schedules, guest flow, and unexpected needs during high-energy events.Stay composed and responsive in a fast-paced nightclub environment.Qualifications
Previous experience in hospitality, nightlife, or luxury guest services preferred.Strong customer service and interpersonal skills.Ability to stand and walk for extended periods.Must be comfortable working in a fast-paced, high-energy environment.Availability to work evenings, weekends, and holidays .Must be at least 21 years old .Work Environment
High Noise Levels : Exposure to loud music and ambient nightclub sounds.Low Lighting : Working in dimly lit areas with strobe and flashing lights.Fast-Paced Atmosphere : Managing guest flow efficiently in a dynamic, high-energy venue.Crowded Spaces : Frequent interaction with large groups of guests.Standing & Walking : Prolonged standing and movement throughout the shift.Heat & Humidity : Exposure to varying temperatures due to club capacity and crowd density.Alcohol Exposure : Regular interaction with guests consuming alcohol.Safety & Security : Close coordination with security personnel to ensure a safe guest experience.Requirements :
