Level 2 IT Support Engineer

Forge ahead with WSB. WSB was founded on the understanding that culture drives results and we’ve dedicated ourselves to the value of strong relationships, collaboration, and forward-thinking ideas. We’ve inspired each other to discover thoughtful and creative solutions that look beyond the needs of today to the opportunities of tomorrow. We invite you to forge ahead with us.

At WSB, the Level 2 IT Support Engineer is responsible for troubleshooting complex technical issues, resolving problems, and providing over the top customer service. This position will be based out of any of WSB offices nationwide.

What you will do:

• Provide level 2 support and provide remote and onsite support in all offices
• Develop solutions to complex problems
• Recommend procedure modifications or improvements
• Install and configure Hardware and Software
• Manage and Deploy iOS and Android Devices
• Maintain systems and support virtualization, Cloud, and windows technologies
• Install and manage MS Teams and Zoom based collaboration technology

What you will bring:

• Ability and willingness to quickly learn new technology and software
• Proven working experience in providing technical support using a ticketing system
• Windows 10 troubleshooting skills
• Working knowledge of common desktop applications including the most current version of Microsoft Office
• The ability to understand WSB’s applications
• The desire to work in a team-oriented, collaborative environment
• A team-oriented approach to solving problems
• Proven analytical and problem-solving abilities
• Excellent customer service skills

Minimum Education:

An Associate’s degree (A.A.) is required. A minimum of 2 years of professional experience specifically supporting Microsoft based environments is also required. A driver's license and good driving record is also required.

Preferred Experience:

CompTIA A or Microsoft Certification (MTA, MSCA, MSCE). Proven experience using our current technologies/applications: Autodesk Civil 3D, Bentley Open Road Designer, Esri ArcGIS, Microsoft O365.

Who We Are:

WSB is a design and consulting firm specializing in Transportation, Community Planning, Environmental, Energy, Municipal, and Construction services. We provide solutions for the places, spaces and systems that support our lives. We offer services in more than 50 complementary areas across the nation.

Full time WSB employees qualify for competitive compensation and benefits package, including medical insurance, dental insurance, vision insurance, life insurance, company paid short- and long-term disability, 401K with match, paid time off, paid holidays, tuition reimbursement, and opportunities for professional growth and development. Part time employees can participate in the 401K plan and applicable earned paid leave.

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, veteran or disability status.

WSB strives to ensure that its careers web site is accessible to all. If you need assistance completing your online application, please email askhr@wsbeng.com.

As an Equal Opportunity Employer, WSB is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation to assist with your job search or application for employment, please e-mail us at askhr@wsbeng.com. In your e-mail, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Notice to Third Party Agencies: WSB does not accept unsolicited resumes from third party recruiting firms. Absent a signed Service Agreement by WSB, we reserve the right to pursue and hire any unsolicited candidates without financial obligation to recruiters or agencies.