What are the responsibilities and job description for the Card Services Analyst I, II or III position at WSECU?
As the Card Services Analyst I, II, or III, you’ll have the opportunity to work on a team that impacts staff and members in direct and meaningful ways, each and every day! The Card Services Analyst is responsible for timely and accurate processing of various reports, production and adjustment functions to ensure seamless execution of WSECU’s credit, debit and gift card programs, Shared Branching services and ATM/Fleet operations for our members.
We’re a smart, fun group of people, committed to providing WSECU employees with the best service possible, so they can stay focused on what they do best: serving members and making their lives easier. WSECU is dedicated to creating strong communities for our members, our employees and beyond: your work will matter!
Your day might include:
- Delivering outstanding service and support through responsive and positive interactions with co-workers, members, vendors and outside parties through various communication channels
- Reviewing and auditing daily, weekly, and monthly card production and exception reports in a timely manner
- Processing special card orders to ensure cards are produced and shopped as expected
- Reconciling and researching all discrepancies for monthly GL balancing accurately and timely
- Providing phone, chat, and email responses to members and coworkers for operational, technical and support needs related to processing functions under the responsibility of Card Services
- Handling incoming and outgoing member and employee calls on Credit/Debit and Gift Card programs, ATM Terminal operations and Shared Branching, as well as performing effective and timely processing on department related office operating functions
- Handling escalated, complex, and emotionally charged calls involving card or terminal related processing gaps and taking decisive actions quickly to resolve issues, restore services, and initiate service recovery on behalf of WSECU to its members
- Providing technical support with various software platforms, including: Image Center ATM, Shared Branching, Visa DPS, Visa Payment Account Manager (Prepaid), and Instant Card Issuance
What you bring to the team:
For Card Services Analyst I:
Competitive pay: $20.86 - $31.29 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
- The target starting pay for this position is $20.86 - $26.07 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum One (1) year of financial institution experience, with preferred experience in a back office operating area
- Experience with the ability to utilize office automation and operate effectively in a network environment
- Experience in customer service and data entry
- Proficiency with Microsoft Outlook, Excel, Word, SharePoint, and PDF technologies
- Practical knowledge of and the ability to interpret federal regulations pertaining to banking functions
- Ability to calculate figures, understand and perform general ledger account balancing, and use percentages and statistics to identify anomalies and variances
- Ability to operate a 10-key accurately
For Card Services Analyst II:
Competitive pay: $23.29 - $34.94 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
- The target starting pay for this position is $23.29 - $29.12 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum Three (3) years’ of financial institution experience with two (2) years’ experience in a similar role
- Experience with the ability to utilize office automation and operate effectively in a network environment
- Experience in customer service and data entry
- Intermediate proficiency using Microsoft Outlook, Excel, Word, SharePoint, and PDF technologies
- Ability to operate a 10-key accurately
- Practical knowledge of and the ability to interpret federal regulations pertaining to banking functions
- Ability to calculate figures, understand and perform general ledger account balancing, and use percentages and statistics to identify anomalies and variances
For Card Services Analyst III:
Competitive pay: $26.64 - $39.96 per hour, dependent on relevant qualifications plus an annual discretionary incentive plan and benefits
- The target starting pay for this position is $26.64 - $33.30 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
- Minimum Five (5) years’ of financial institution experience with three (3) years’ experience in a similar role
- Experience with the ability to utilize office automation and operate effectively in a network environment
- Experience in customer service and data entry
- Advanced proficiency using Microsoft Outlook, Excel, Word, SharePoint, and PDF technologies.
- Practical knowledge of and the ability to interpret federal regulations pertaining to banking functions
- Ability to calculate figures, understand and perform general ledger account balancing, and use percentages and statistics to identify anomalies and variances
- Ability to operate a 10-key accurately
Bonus points if you have:
- Advanced knowledge and practice experience with Reg E, CC, and Z
- Advanced understanding and use of VISA and Shared Branching Operating Rules and Guidelines
- Experience with Symitar, CO-OP Shared Branching and VISA DPS processing services and reporting functions
**WSECU is currently hiring a Card Services Analyst I, II, or III dependent on qualifications**
- The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position.
Where we’re located: 330 Union Ave SE Olympia, WA. Employee must reside and perform all work in the state of Washington. This is a hybrid position that blends working in-office and from home. Works onsite one (1) occasion per week.
Working from home/hybrid requirements:
Working from home/hybrid requirements:
- Reliable, high-speed home internet connection
- Private, confidential workspace, away from distractions and other people
- Suitable desk/surface and desk chair
When you’d work: Monday – Friday, 7:00 am – 5:30 pm, full time minimum 40 hours per week with scheduling flexibility to meet service needs for this non-exempt position
Perks: Here are a few benefits and perks we offer:
- Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU
- Full-Time Regular employees accrue general leave and sick leave, on a monthly basis
- Part-Time employees accrue general leave, on a monthly basis
- 11 Paid Holidays
- Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees
- Employer paid Long Term Care plan for Part-Time employees
- 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service
- Paid Volunteer Leave
- Tuition Assistance
- Employee Assistance Program & Employee Discounts
- And, you get to work with some awesome people!
WSECU is honored to be recognized as the number one credit union in in the state on Forbes magazine’s list of best credit unions in Washington. Members are at the heart of everything we do. Their feedback helps us determine our path and knowing that same member feedback led to this recognition is incredibly rewarding.
IND1
#LI-Hybrid
We look forward to reviewing your application!
All applicants must include a resume.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.
Visa sponsorship not available.
Contact us at 1.800.562.0999 x11111 with any questions.
We champion our employees’ unique differences because we believe diversity is critical to the success of our members and the communities we serve. We’re proud to provide a workplace based on equality and do not discriminate based on race, color, religion, creed, national origin, ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, or any other legally recognized protected basis under federal, state or local law.
Accommodations are available for applicants with disabilities. If you are an individual with a disability and require a reasonable application to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 800.562.0999 x11111 or
email us
for assistance.Salary : $21 - $31