Contact Center Member Consultant (Personal Banker)

Want your job to feel rewarding and fun? Join our dynamic Contact Center team of Member Consultants for an opportunity to create exceptional member experience through financial needs consulting! In this role, you'll have the privilege of diving deeper into members' borrowing needs and understanding their holistic financial picture. You'll recommend lending solutions, account products, and counsel on credit wellness. Our Contact Center is a unique one! You will not be rushed, you'll take as much time as the member needs, understanding their journey and advocating for them. You'll take care of our members, and we will take care of you! Apply now! Your day might include : Working with members to understand their financial and lending needs Making consumer loan product recommendations that align with the member's goals Meeting members where they're at : conveying complex information to members in a way they understand Creating a positive and low-effort experience for each member Opening new accounts and troubleshooting, as needed Meeting / exceeding your sales goals, while always keeping the member's best interest front and center Rolling with change in a dynamic atmosphere Working with Windows PC and multiple web-based applications What you bring to the team : One (1) year minimum customer service or contact center experience A passion for delivering top-notch service Strong interpersonal and conflict resolution skills : courteous, professional, friendly, empathetic, level-headed and composed Ability to use open-ended questions to obtain information to be able to present, explain and refer products and services to meet the needs of members Ability to calculate figures and percentages Bonus Points if you have : Six (6) months WSECU Contact Center experience or equivalent Six (6) months of Consumer Lending experience Two (2) years of college and / or contact center experience with a financial background Credit Union experience and understanding of financial regulations Competitive Base Pay : $23.29 - $34.94 per hour, dependent on relevant qualifications, plus an annual discretionary incentive plan and benefits package The target starting pay for this position is $23.29 - $29.12 per hour, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant's pay history into account. The range above allows our employees room for growth through annual merit and other pay increase during their tenure in the position. Position location : 400 Union Ave SE Olympia, WA. Employee must reside and perform all work in the state of Washington. This is a work from home / hybrid position with the exception of occasional on-site training, meetings and specific organization events. When you'd work : Monday-Friday, between the hours of 7 : 00 am - 7 : 00 pm and Saturday 9 : 00 am - 2 : 00 pm. Hours vary based on needs of the department and flexible hours are necessary to meet service needs Working from home / hybrid requirements : Reliable, high-speed home internet connection Private, confidential workspace, away from distractions and other people Suitable desk / surface and desk chair Perks : Here are a few benefits and perks we offer : Medical, Dental, Vision, and Life Insurance with Premiums paid by WSECU Full-Time Regular employees accrue general leave and sick leave, on a monthly basis Part-Time employees accrue general leave, on a monthly basis 11 Paid Holidays Employer paid Long Term Disability & Long-Term Care plan for Full-Time employees Employer paid Long Term Care plan for Part-Time employees 401(K) with 8.5% Contribution by WSECU to begin 1st quarter after 1 year of service Paid Volunteer Leave Tuition Assistance Employee Assistance Program & Employee Discounts And, you get to work with some awe

Salary : $23 - $35