Specialist- Quality Assurance

We are seeking a dynamic team member. The QA Specialist is responsible for providing the highest quality and service of all products shipped to our customers. This hourly position will report to the Fulfillment Supervisor. Join our team for a positive impact and energetic leadership!

DUTIES AND ACCOUNTABILITIES:

• Auditing one hundred percent of process, from Inbound to Shipping.
• Performing daily completed order audits for monitoring and evaluation of quality and service.
• Documenting the quality metrics & performance of all employees to track and report back to leadership.
• Assuring the customer receives the product ordered in the packaging required.
• Assuring that the integrity of the product packaging is intact when shipped.
• Checking and documenting all packers’ work and ensuring the highest quality product is sent to consumers.
• Assuring that all paperwork/EDI required by the customer is accurate and complete.
• Assisting in handling customer-facing direct issue resolution.
• Ensures employees receive appropriate quality and product safety training.
• Cross-train to cover for Operations roles or for other WSI areas as needed.
  
  

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:

• Must meet company standards of safety, security, productivity, and is accountable for the quality and service to our customers.
• Experience utilizing a modern, full system-directed, task-driven, RF scanning environment - WMS system.
• Knowledge of maintenance, cycle counting programs, inventory control adjustments, research, and reconciliation is preferred.
• Ability to communicate in a clear and concise manner.
  
  

PREFERRED EDUCATION AND EXPERIENCE:

• Minimum 2 years of leadership experience.
• Minimum 2 years of experience in a warehouse environment.
• Powered Industrial Truck Certified (forklift, reach truck, order picker, walkie rider).
• Knowledge of Excel spreadsheets, database management, and analytics.
  
  

PHYSICAL CAPABILITIES AND REQUIREMENTS:

• Ability to use hands and fingers for computer keyboarding, and answer phone calls.
• Ability to be on feet for 8 hours per day.
• Ability to communicate via the phone & email using interpersonal communication skills.
• Required to wear Personal Protective Equipment (PPE) provided by the company.