What are the responsibilities and job description for the Night Audit Full Time- Residence Inn Rancho Cordova position at WSManagement Inc?
Position Summary :
The Night Auditor is responsible for delivering exceptional guest service with a touch of outrageous hospitality. This over night position involves reconciling accounts, processing and delivering required reports timely, and maintaining a positive and professional atmosphere throughout the night.
Responsibilities include :
Greeting guests upon arrival, checking them in and providing them with any information they need to enjoy their stay
Responding in a professional and courteous manner to arriving, departing and in-house guests by providing accurate and timely information and services.
Coordinating solutions quickly when guests experience problems in their room and ensure items are shared for follow-up with proper departments.
Performing hotel accounting functions as directed including reconciling all hotel cashier transactions, reviewing, organizing, and compiling management reports on a timely basis and ensuring the accuracy of guest billings and city ledger transactions.
Communicating with Management team and department heads on any defficencies or issues found for the day.
Keeping the hotel lobby area inviting and clean by vacuuming, dusting, setting up welcome supplies and other various duties.
Learning the property systems and be able to navigate the system quickly and efficiently including following Emergency Procedures, and running necessary reports and distributing accordingly.
Following and process proper cash / check / credit card / AR control procedures always using proper guidelines and security.
Maintaining responsibility and proper security over cash and deposits at all time
Answering the telephone and e-mails in a timely & professional manner. (Calls must be answered by the third ring).
Preforming all othe task and assignments requested by manager.
Requirements :
- High school education or equivalent experience. .
- Enjoy working in a guest service oriented environment.
- Hotel Experience (Marriott Prefered)
- Strong attention to detail and ability to meet deadlines.
- Professional in presentation and demeanor.
- Excellent conflict resolution skills.
- Demonstrates ability to work under pressure in a busy environment.
- Ability to accurately follow instructions, both verbally and written.
- Self Starter, must show initiative, including anticipating guest and operational needs.
- Have the ability to multi-task in a fast paced enviroment.
The statements listed are intended to represent some of the key duties and level of work being performed. They are not intended to be a comprehensive list of all activities, duties, responsibilities or qualifications of the job. Activities, duties, and responsibilities are therefore subject to change and new ones may be assigned at any time, with or without notice.
