What are the responsibilities and job description for the Commercial Manager position at WSN?
The Commercial Routines Manager is responsible for designing, implementing, and optimizing operational routines that enhance efficiency, consistency, and effectiveness across commercial functions. The role focuses on embedding structured workflows, developing capabilities, and providing insights and tools to enable teams to meet strategic and operational goals.
Responsibilities:
- Design structured, scalable routines that enhance operational excellence in daily commercial activities
- Align routines with business objectives, ensuring adaptability to evolving market and organizational needs
- Roll out new workflows and ensure integration into existing operational processes
- Provide firsthand support during implementation to address roadblocks
- Continuously monitor the effectiveness of routines, identifying gaps and areas for refinement
- Benchmark routines against industry best practices to ensure competitiveness
- Identify skill gaps within commercial teams and aid Academy in design of training programs to address them
- Conduct workshops, coaching sessions, and simulations to build team confidence in new routines
- Define KPIs to measure the impact of routines on commercial performance
- Leverage analytics to provide actionable insights that guide routine refinement
- Collaborate with data teams to develop dashboards and reports that support daily operations
- Work closely with sales, marketing, finance, and supply chain teams to ensure routines align with broader business needs.
Skills:
- Degree in Business Administration, Operations Management, or similar discipline
- Minimum of 5 years in operational process design, commercial operations, or a related field
- Strategic mindset with a focus on execution
- Highly organized, detail-oriented, proactive, and results-driven
- Strong skills in explaining new processes, leading workshops, and ensuring stakeholder buy-in
- Understanding long-term business goals and aligning processes to support them
- Analytical and problem-solving skills
- Expertise in planning, executing, and monitoring multiple initiatives across teams Ability to work cross-functionally, build consensus, and drive alignment across diverse teams
- Proficiency in leveraging digital tools and platforms to improve operational workflows
- Competence in driving behavioral and procedural changes within teams
