Retail Store Manager

Overview

The Store Manager is responsible for driving his or her team to achieve sales objectives, maintaining and achieving high operational and merchandising standards and goals, building highly motivated teams and developing Team Members to the next level. The Store Manager is responsible for ensuring the Company's Core Values and Mission Statement are demonstrated by his or her team. The Store Manager must always follow standard operating policies and procedures and ensures all Team Members are meeting company expectations.

Responsibilities

• Responsible for motivating all Team Members to meet assigned sales and productivity goals
• Demonstrate an in-depth knowledge of the merchandise; ensure Team Members are fluent in all aspects of product knowledge
• Collaborate with management team to develop in-store opportunities to increase sales
• Analyze reports and data to determine the needs of the business and collaborate with the District Manager to set business strategies
• Ensure store is properly merchandised by communicating inventory needs to the Allocation Team
• Ensure customer satisfaction by coaching Team Members to exceed the customer’s expectations through exceptional service.
• Effectively handle customer issues; continuously improve overall customer satisfaction
• Maintain a safe environment for our customers and Team Members including but not limited to implementing ADA compliance, keeping the sales floor free from boxes and trash, partnering with Asset Protection to identify and resolve potentially dangerous situations
• Responsible for all inventory; meeting shrink targets and inventory accuracy
• Ensure cash handling procedures are properly followed including cash drops, bank deposits and bank runs
• Maintain Team Members schedules to ensure adequate floor coverage and manage payroll budget
• Educate team on and enforce all appropriate personnel policies, labor laws and security and safety procedures
• Maximize expenses and maintain budgets
• Responsible for recruiting, interviewing, and hiring Team Members that best fit the needs of the store and business
• Responsible for providing and/or coordinating Team Member training, coaching, and counseling and holding team accountable for their performance

Required Education/ Experience

• Minimum of 2 years of retail management experience
• High school diploma or equivalent.
• Excellent organizational skills and ability to coordinate people, resources, and services to address business goals and needs.
• Strong verbal and written communication skills.
• Knowledge of retail operations including sales, customer service, merchandising, inventory control, store budget preparation, and loss prevention.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.
• Understanding of how to develop staff with experience in staffing, coaching, counseling, etc.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

About WSS

WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values and largest selection of athletic, dress, fashion and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top name brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.