What are the responsibilities and job description for the Guest Services Ambassador (GSA 1) position at WSS Savannah?
When you join our team, you will be welcomed with these great benefits!
Paid Time Off – Our associates work hard and should be rewarded. You will receive paid vacation days and a generous number of paid holidays.
The Guest Services Ambassador (GSA) is responsible for assisting the Property Manager with the efficient operation of the property by assuming operational responsibility in the absence of the Property Manager, and providing secondary leadership for staff members.
This role can be full-time performing front and back office duties. This is a FULL TIME MORNING (AM Shift) role.
Guest Relations:
- Provide an excellent guest experience for all guests by greeting them warmly and providing assistance as needed
- Conduct operational needs in an efficient and accurate manner to present as little difficulty to the guest as possible
- Meet with and solicit comments from guests regularly to determine guest satisfaction with services and facilities
- Take steps to ensure the greatest guest satisfaction possible
- Respond to situations as they arise and manage guest conflict
Operations:
- Inspect studios and public spaces daily according to company and brand standards
- Be able to respond effectively and according to procedure in times of emergency
- Ensure all policies and procedures are accurately followed at all times
- Coordinate front desk operations such as check-ins, move-outs, renewals, reservations, property tours, and sales events
- Respond to guest service calls efficiently and expediently
- Ensure safety of building and occupants; contacting emergency services/law enforcement when needed
- Document work activity using the appropriate log and according to policy and procedure
Sales & Revenue:
- Executes the lead management process and completes all sales and marketing objectives as established by supervision
- Review Studio Inventory daily to ensure maximization of studio revenue
- Maintain effective sales of ancillary offerings to accommodate guests’ needs and maximize revenue
- Follow revenue management guidelines as directed by supervision
Education: • High school diploma or equivalent, or General Education Degree (GED)
Experience: • 1 or more years of experience in the hospitality, retail, or food service industries (preferred)
Knowledge: • Basic understanding of several common office/front desk procedures and practices
Skills: • Must be able to read, write, and speak English proficiently
- Intermediate computer operation including but not limited to accessing data from the internet
- Effective communication with staff and guests
- Effective conflict management
- Effective negotiation and sales skills
E.O.E M/F/D/M/V Drug Free Workplace
