What are the responsibilities and job description for the Supervisor - 197 position at WSS?
Overview:
As a Supervisor at WSS, your Neighborhood Shoe Store, we're more than just a retail brand – we’re committed to fostering entrepreneurship, community engagement, and team development. You will be the expert in product knowledge, guiding your team to deliver exceptional service. By promoting a culture of one-touch resolution, you'll empower your team to address customer needs quickly and effectively, ensuring a seamless and efficient shopping experience. Your leadership will foster a positive store culture, drive performance, and ensure both customers and team members feel valued.
Responsibilities:
- As a Supervisor, you'll lead by example to drive sales and productivity, ensuring Visual Merchandising & Store Standards and provide product knowledge throughout the store.
- Track and monitor key performance indicators (KPIs) to assess the team & Store performance.
- Rally the Team and Strategize on adjustment necessary to meet target Goals.
- Drive conversion by Zoning the Team to engage with customers, ensuring the team uses effective sales techniques, and maintains a welcoming store environment.
- Oversee operational tasks such as cash handling and inventory management to ensure smooth daily operations and adherence to company policies.
- Assist in training and developing team members, fostering a collaborative and high-performance environment.
- Ensure the store stays clean and organized by working with Team Members to complete tasks on the sales floor, in the parking lot, and the back office.
- The role requires the ability to bend, twist, stoop, kneel, lift up to 50 lbs., and stand or walk for 8 hours daily.
- Employees must climb ladders, maneuver boxes, and communicate effectively in person and on the phone while performing essential tasks.
Benefits:
- Self-Development Programs and Advancement Opportunities
- 401k Retirement Plan and HSA Contributions
- Stock Purchase Options
- 30%-50% Employee Discount - Friend & Family Events
- Community Engagement Opportunities
Required Experience:
- High school diploma with 3 years of retail management experience preferred.
- Must have strong communication, leadership, and organizational skills.
- Proficient in Microsoft Office, Point of Sale, and Time Keeping systems, with the ability to understand financial reports and analyze problems.
- Proven track record in customer service and team development is essential.
- Must be self-starters, capable of identifying strategic opportunities to increase KPIs and coach their team effectively.
- Flexibility in working hours, including weekends and holidays & occasional overnights .
- Ability to work within a 25-mile radius.
About WSS
WSS is the premier footwear retailer in the U.S. doing business in neighborhood-based stores. Consumers trust WSS for the best brands, greatest values, and largest selection of athletic, dress, fashion, and casual footwear for the entire family. Our large store format enables us to showcase thousands of styles from top brands like Nike, Jordan, Vans, Converse, Adidas, Puma, Skechers, etc. In addition, WSS carries high quality private brands augmenting the breadth of selection to deliver amazing value to our customers.
Founded in Southern California in 1984 by entrepreneur Eric Alon, all WSS stores feature a unique retail format that displays every style and size. This allows customers to browse on their terms, in a hassle-free environment, engaging the friendly and knowledgeable sales staff when they choose. The success of this business model has allowed WSS to continue its rapid expansion into new markets. WSS currently operates stores throughout California, Nevada, Arizona, Texas and Florida. In October 2021 WSS was acquired by Foot Locker, Inc. WSS is now proudly one of Foot Locker’s banners under the WSS name.
WSS is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.
