Parts Sales Service Representative (PSSR)

WT Equipment is an agricultural and light construction equipment dealership with 8 locations in Arkansas and Louisiana. Some of the major brands we offer include New Holland, Bobcat, Case, Vermeer, Bush Hog, and Hustler. The dealership has been family owned since 1973. We pride ourselves in offering our customers the best products to meet their equipment and service needs.

WT Equipment is looking for a Parts Sales Service Representative (PSSR) who will be responsible for improving the business success of our customers through face-to-face contact and knowledge of their operation and needs. The primary objective of the PSSR is to build relationships and establish a true partnership that will make our customers more successful by anticipating and/or recognizing their needs and supplying parts, small equipment, and setting up service for their equipment. The territory for this position is Northeast Arkansas to include Searcy, Jonesboro, and Pocahontas areas.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Responsible for the coverage, retention, development, and customer satisfaction within your assigned territory
• Responsible for selling parts, service, and small whole goods within your assigned territory.
• Utilize CRM program to track customer visits, prepare quotes, and organize time.
• Work with the PSSR Manager to develop territory and promote General Equipment and Supplies
• Work with parts department, service department, and territory salesman to keep customers up and running efficiently.
• Identify new customers within assigned territory to promote service growth.
• Perform the necessary functions required for machine or equipment service and/or parts quotes i.e. undercarriage evaluations, OEM recommended service intervals, record keeping, and recommendations.
• Attending educational and training programs covering company policies, department objectives, products services and programs, professional salesmanship, and personal growth.
• Responsible for keeping accurate expense records and submitting them weekly.
• Ability to balance the business needs and goals of the company while looking out for the best interests of our customers.

REQUIRED SKILLS:

• A background in agriculture, and/or light construction equipment is recommended but not required.
• Minimum of 2 years’ experience in sales, service, light construction, agriculture, or product support
• Above average computer comfort level and willingness to learn Microsoft Word, Excel, Outlook, CRM.

ADDITIONAL JOB REQUIREMENTS:

• Requires a valid driver’s license and the ability to maintain an insurable driving record
• Must have a positive mental attitude
• Must have excellent customer service skills, both internal and external customers
• Be personable, highly motivated, reliable, ethical, and able to adapt to all forces around them, customers, suppliers, coworkers, and manufacturers
• Attain short- and long-term objectives through good time management and planning
• Strong interpersonal skills and oral/written communication skills
• Organizational skills with ability to effectively manage multiple projects
• Training to develop expertise in all areas of WT products offered

NATURE AND SCOPE OF JOB:

• Requires prolonged sitting with periodic lifting, walking, standing, bending, stooping, and stretching.
• Requires the ability to lift- up to 75 lbs. on a frequent basis.
• The PSSR must live within the boundaries of the branch territory and daily travel is a requirement.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Weekends as needed

Experience:

• Sales, Service, or Product Support: 2 years (Required)

Work Location: Hybrid remote in Jonesboro, AR 72404