What are the responsibilities and job description for the Service Manager position at WT Equipment?
WT Equipment is an agricultural and light construction equipment dealership with 8 locations in Arkansas and Louisiana. Some of the major brands we offer include New Holland, Bobcat, Case, Vermeer, Bush Hog, and Hustler. The dealership has been family owned since 1973. We pride ourselves in offering our customers the best products to meet their equipment and service needs.
WT Equipment is looking to hire a Service Manager for their Jonesboro, Arkansas location. The ideal candidate will have management experience and will preferably be knowledgeable in the Agricultural Equipment industry.
Service Manager Responsibilities will include, but are not limited to:
- Develops and enforces department processes to ensure customer satisfaction
- Assists Service/Warranty Writer in submitting all warranty claims within the allotted timeframe
- Schedules and assigns jobs to technicians according to their knowledge and skill level
- Reviews work orders prior to customer billing
- Develops and implements department certification plans in accordance with manufacturer’s requirements
Service Manager Additional Requirements:
- Ability to communicate effectively with customers as well as colleagues
- Basic understanding of financial principles relating to department operation
- Strong customer service skills
- Strong organizational skills
- Basic computer operations skills such as Microsoft Office, Outlook, etc.
- Ability to quickly resolve internal and external conflict
Benefits:
- Health, Dental and Vision Insurance
- 401(k) Retirement Plan
- Paid Time Off
- Paid Holidays
Job Type: Full-time
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
Shift:
- 8 hour shift
Work Days:
- Weekends as needed
Experience:
- Service Management: 3 years (Required)
Work Location: In person
