Member and Audience Services Representative

WTTW (Chicago PBS) and WFMT (Classical radio) are seeking a full-time Member and Audience Services Representative to serve as front-line support to WTTW and WFMT members and viewing and listening audiences. Representatives provide exemplary customer services in a friendly and helpful manner, and help to cultivate, acquire, and renew members.

KEY RESPONSIBILITIES:

·         Answer inbound calls and make outbound calls to members, viewers, and listeners with the goal of cultivating, acquiring, retaining, and renewing members.

·         Research and address member, viewer, and listener inquiries and feedback that come in via inbound calls, voicemails, and email inboxes.

·         Effectively document interactions with members and viewers/listeners via customer relationship management database.

·         Adjust, update, and manage membership records.

·         Process returns, rejected credit cards, and assist with other department and organizational campaigns and functions as requested.

·         Process gift entry as needed for new and renewing members including input of new contributions as well as adjustments and refunds of existing contributions.

·         Communicate effectively with internal departments.

·         Perform other duties as assigned.

SKILLS/QUALIFICATIONS:

·         Strong written and verbal communication skills

·         Fundraising or sales acumen

·         Typing speed of at least 40 wpm

·         Strong analytical and problem-solving skills

·         Ability to interact with all levels of staff

·         Strong organization and follow-through skill

·         Team player

·         Fluency in Spanish a plus

EXPERIENCE:

·         Minimum of two years of experience in customer service, sales, or inbound call center environment

·         Proficiency in Microsoft Office

·         Customer relationship management database experience a plus, Tessitura experience preferred 

EDUCATION: High School Diploma or equivalent 

SALARY RANGE: $20/hour 

WTTW and WFMT are committed to providing comprehensive and affordable benefits. These benefits are available to eligible employees.

This position requires membership in IBEW Local 1220.

Window to the World Communications, Inc., the parent organization of WTTW and WFMT, is an Equal Opportunity Employer. Diversity is a core value at WTTW|WFMT. We are passionate about building and sustaining an inclusive and equitable working environment for all staff. We believe every member on our team enriches our diversity by exposing us to a broad range of ways to understand and engage with the world, identify challenges, and to discover, design and deliver solutions. WTTW|WFMT is committed to attracting and retaining a diverse staff. WTTW|WFMT will honor your experiences, perspectives, and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming. 

Salary : $20