Client Advocate - Commercial Insurance (Retail & Distribution)

Description

The Client Advocate is responsible for client relationship and strategy at the insurance program level, either in conjunction with a Producer or GCA on Complex accounts may also handle Middle Market house accounts. The Client Advocate marshals WTW resources to provide coordinated service and placement to meet the client’s insurance and risk management needs. Because of the Client Advocate’s strong connection to the client’s business and fundamental understanding of its industry, this relationship is a business partnership with client decision makers. Through their understanding of the business, the Client Advocate supports new business efforts and identifies opportunities to maximize the profitability of existing clients by account rounding.

Colleagues in this role will support assigned clients. They will work independently with Middle Market clients, some complex and / or with a team for those with the most complex programs.

This is a flexible location role offering a remote or hybrid working opportunity.

Note : Employment-based non-immigrant visa sponsorship and / or assistance is not offered for this specific job opportunity.

The Role

Retain existing book of business, develop, and strengthen client relationships

Identify, engage, and integrate delivery of all WTW internal resources to deliver on the client experience

Provide strategic planning and consulting advice to clients; monitors insurance and risk management needs in collaboration with WTW resource, practice, and industry groups. Recommend appropriate solutions throughout the policy term (including acquisition due diligence)

Build and develop market relationships in collaboration with broking and sales

Increase (maximize) the profitability of the client account & drive retention of that business

In collaboration with producers, actively expand existing client relationships and participate in new business prospecting

Engage with sales and broking to understand marketplace changes

Design, prepare, negotiate, and deliver fee / compensation agreements to clients

Drives the RFP response process, including review, identification, and coordination of line of business groups, and document ownership. Collaborate with the RFP Team on the overall presentation response and participate in or lead the oral presentation

Design and deliver full client presentations / proposals, client advocacy reports, client service plans and schedules

Ensure Group policy requirements (legal, regulatory & compliance) are met

Drives the renewal process to establish and implement the client-specific renewal strategy. Collaborates with WTW resource, practice, and industry groups to develop and deliver renewal to clients

Other duties as identified and appropriate

Travel to client locations will be required.

Colleague will serve as a mentor and Subject Matter Expert or Team Lead

Client facing responsibilities expected to be 90%.

Qualifications

The Responsibilities

Targeted 8-10 years of commercial Property & Casualty insurance knowledge / experience in a client-facing role or demonstrated capabilities to complete role responsibilities

Must maintain required licensing by completing various continuing education activities as needed.

Able to apply knowledge of coverage forms in the analysis of program design, the identification of coverage gaps, and ongoing coverage consultation

Ability to interpret, analyze, and present models

Negotiation skills – ability to drive conflict resolution and secure concessions without damaging relationships.

Relationship Management skills : able to leverage internal and external relationships to bring WTW resources and assets tailored to client needs; ability to drive conflict resolution

Business Acumen; knowledge of strategy, tactics, and solutions for the client, and / or in the marketplace

Knowledge of commercial insurance renewal end to end process steps and owners

Excellent verbal and written communication skills; group presentation skills, ability to drive complex / technical conversations

Receptive to feedback; critical thinking and problem-solving skills, high adaptability

Effectively advocates for change. Provides encouragement, takes control of team projects, leads key work areas, collaborates with others, provides clear guidance to ensure others fulfill roles effectively.

Excellent project management skills : end to end oversight of large, complex, ambiguous, or multi-dimensional projects

Proficient Microsoft Office skills and familiarity with other relevant online tools

Insurance broker’s P&C license required

Intellectual curiosity to help develop innovative and creative ideas

Insurance industry designations preferred but not required (CPCU, ARM, CIC, CRIS, CRM)

Retail and Distribution experience preferred, but not required

This position will remain posted for a minimum of three business days from the date posted or until a sufficient / appropriate candidate slate has been identified.

We understand flexibility is key to supporting an inclusive and diverse workforce and so we encourage requests for all types of flexible working as well as location-based arrangements. Please speak to your recruiter to discuss more.

Overall individual performance is determined by both what a colleague achieves and how they live our values through their behaviors.

Our values – Client Focus, Teamwork, Integrity, Respect and Excellence – are more than words. Living our values every day drives our success – they frame our approaches and ways of working and embed the behaviors that drive our performance.

EOE, including disability / vets