Claims Associate (Casualty) - Commercial Insurance

The Claims Associate will be responsible for supporting the WTW claim consultants with day-to-day needs to manage the account.

Note: Employment-based non-immigrant visa sponsorship and/or assistance is not offered for this specific job opportunity.

The Role

• Support WTW Claim Consultants for designated real estate client
• Assist WTW Claim Consultants in reporting/monitoring of claims, which includes reviewing loss notices, reporting to appropriate TPA/carrier, secure certificates of insurance and property management agreements
• Follow up with TPA/carrier for claim number and adjuster assignment
• Track/update claim information in Origami
• Ensure quality and consistency in executing claim services to our client
• Engage our global network of professionals as needed
• Appropriate utilization of all systems as required
• Work with others as necessary to continually improve quality and innovation
• Monitor the performance of vendor partner’s services
• Promote collaboration and teamwork to produce comprehensive solutions to client
• Participate in client team meetings as required
• Meet with WTW brokerage executives to ensure delivery alignment
• Maintain direct relationships with key client
• Manage the appropriate level of resources for your client
• Be a visible sign of professionalism and direction for the practice

The Requirements

• 2-year Associate degree required; a Business-related field is highly preferred. Additional level(s) of education are a plus.
• Minimum of 2-3 years’ experience in a Claim and/or Risk Control related position with some prior experience working at an insurance carrier or third-party administrator preferred
• AIC within 3 years of obtaining this position or 5 years or more insurance industry experience exempt
• WC and Liability experience within real estate and hospitality required
• Must have appropriate licenses in their resident state
• Knowledge of Claim Handling & Claim processes and procedures
• Understand medical case management and cost containment programs
• Knowledge of laws, legal codes, procedures and processes involving insurance
• Communicate orally and in writing, and display versatility in working with different personalities
• Obtain relevant information; analyze and report financial data, and communicate technical information orally and in writing
• Computer skills relevant to Microsoft Office, Outlook, Origami and web-based applications
• Interpersonal relationship skills with internal and external executives
• Project management skills
• Understand company products, services, global network, and industry practices
• Understand the process and value of basic data analytics and benchmarking
• Travel may be required

EOE, including disability/vets