WILL CALL ESSENTIAL FUNCTIONS AND RESPONSIBILITIES
- Promptly process customer orders, credits and inquiries in a courteous manner.
- Promote a positive company image to customers through efficient handling and a positive customer-oriented attitude.
- Accurately process Will Call transactions.
- Handle customer purchases and / or product inquiries.
- Maintain inventory and displays in the Will Call showroom.
- Ensure Proper housekeeping.
- Accurately process payments transactions.
- Perform other duties as assigned.
COMPETENCIES
AdaptabilityBuilding TrustCommunicationFollow-UpManaging ConflictManaging WorkPlanning and OrganizingWork StandardsStress ToleranceQUALIFICATIONS
Prefer a minimum of 1 year in Will Call / Customer Service experience.Requires the ability to read and write in English and to understand numerical and alphabetical sequences.Requires the ability to complete forms and order parts.Must be able to lift up to 70 pounds, climb ladders and spend significant periods of time each day in physical labor.Requires good skills in the use of tools required to perform assigned job responsibilities.Education and / or Experience
High School Diploma required, college degree preferred.
Physical Requirements :
This work requires the following physical activities : climbing, bending, stooping, kneeling, twisting, reaching, sitting, standing, walking, lifting up to 75 lbs. of material, finger dexterity for activities such as data entry and calculator use, grasping, repetitive motions, speaking, hearing, visual acuity including close vision, and mobility between locations. Use of both hands is required. This is considered a safety sensitive position.
Driver I ESSENTIAL FUNCTIONS AND RESPONSIBILITIES :
Prepare truck for operation by assisting in and overseeing the loading of trucks, securing of items and verifying the accuracy of shipping papersInspect truck tires, lights, brakes, fluids, etc. to ensure safe and cost-effective performance with preventive maintenance in mindDeliver orders via the most effective route to ensure complete orders are delivered according to established time frames and customers' needsMaintain communication with company during deliveries to ensure any updated instructions are receivedDocument delivery, accuracy and receipt of orders by the customer according to company directives and report any discrepancies to companyIncrease customer satisfaction by collecting information, feedback on service and resolving complaints per company policy; communicate information back to companyInform customers of new products and services that can increase customer satisfaction and salesMaintain and monitor truck maintenance and driving record requirements, and maintain required documents for safety, security and quality processesSafely operate forklifts and other warehouse equipment as requiredMaintain a safe driving record free of violationsPerform occasional warehouse and counter dutiesMaintain proficiency in computerized systems and other technologies as requiredFollow company policies and procedures. Adhere to company programs i.e. Safety, Samsara program, etc.Other duties as assignedCOMPETENCIES
Customer FocusJob KnowledgeProductivityInteraction with othersDecision makingProblem solvingCritical thinkingWork management and dependabilityQUALIFICATIONS
Delivers superior customer serviceAble to read a map and accurately plan a routeAccuracy and attention to detailProfessional demeanorAble to handle difficult customers with diplomacy and tactCapable of following written instructions and documented proceduresRecognizes and understands product numbers and alpha / numeric codesWorking knowledge of Department of Transportation (DOT) rules and regulationsEffective listening, verbal and written communication skillsOperates forklifts in compliance with Occupational Safety & Health Administration (OSHA) requirementsLift / carry / maneuver heavy material or equipment (up to 75lbs)Pass a drug screen and background checkValid driver's license and clean driving recordEducation and / or Experience
High school diploma / GED preferred
Minimum 2 years in similar position preferred
Schedule :
Onsite Monday to Friday
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Wurth Louis and Company (WLAC) is an equal opportunity employer and provides reasonable accommodations to employees and applicants with physical and / or mental disabilities. We value and encourage diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This applies to all employment practices within our organization and is based on qualifications, merit and business needs at the time.
LI-DB1
Salary : $22
