What are the responsibilities and job description for the Product Specialist- Building Products position at Wurth Wood Group?
Position Summary
The Product Specialist works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the assigned territory. Conducts sales out in the field via face-to-face interactions with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Excellent social skills allow fostering of strong relationships.
The Product Specialist must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.
Essential Duties And Responsibilities
The Product Specialist works as an ambassador and is responsible for establishing and maintaining good relationships with customers based on the assigned territory. Conducts sales out in the field via face-to-face interactions with both potential and existing customers. Must build trust and act as support for prospects, ensuring they lead to potential and future sales. Responsible for offering the best possible customer experience as well as providing hands-on explanations of any new or updated products when necessary. Excellent social skills allow fostering of strong relationships.
The Product Specialist must maintain a professional attitude with sincerity and enthusiasm, reflecting the organization's commitment to our customers. Develops product knowledge by reading current vendor tags and pamphlets and attending training classes in order to communicate it to the customer. Stays current with promotional events and sales.
Essential Duties And Responsibilities
- Travel within sales territory to meet prospects and customers.
- Conduct calls and face-to-face meetings with customers daily.
- Build and maintain relationships with new and repeat customers.
- Maintain records of all sales leads and/or customer accounts.
- Educate customers on how products can benefit them financially and professionally.
- Sell the company's products to customers within a given territory.
- Monitor the company's industry competitors, new products, and market conditions to understand a customer's specific needs.
- Answer incoming phone calls and assist customers with inquiries and/or sales, promptly, courteously, and effectively.
- Follow-up calls to customers regarding order status, as needed.
- Listen and understand customer needs and offer solutions and support.
- Communicate to customers about products' different features and answer questions they may have.
- Cross-sell or up-sell products to customers to increase purchase amounts.
- Respond courteously and swiftly to customer inquiries and/or complaints.
- Other duties as assigned.
- A high school diploma or GED is required.
- College degree in marketing or a related field is a plus.
- Sales experience is a must
- Solid communication and interpersonal skills.
- Self-starter.
- Detail-orientated.
- Willing to work independently; always team-focused.
- Excellent understanding of sales principles and customer service practices.
- Knowledge of customer and market dynamics and requirements.
- Ability to read, write, and effectively communicate with customers, peers, and management.
- Ability to multi-task, while being attentive to customers and remaining flexible to the needs of the business.
- Enthusiastic, friendly, and energetic with a genuine desire to provide outstanding service.
- Ability to work a variety of hours, which may include early mornings, evenings, and weekends.
- Adherence to the Employee Handbook and Code of Conduct
