What are the responsibilities and job description for the Centralized Intake Worker position at WV Department of Human Services?
General Description:
These positions perform work as a first line of defense in alleviating the abuse/neglect/exploitation of children and vulnerable adults within the state. These positions receive and professionally assess telephone calls and conduct thorough interviews dealing with possible mistreatment, neglect, and potential abuse. These positions are the initial contact point for possible abuse victims and act as an advisor to the resolution of client issues. They participate in a 24-hour on-call rotation and mandatory overtime to ensure continuous coverage. These positions communicate/coordinate with law enforcement if there is an emergency situation. Perform related work as required.
Responsibilities may include, but are not limited to:
- Answering and assessing incoming calls regarding possible cases of mistreatment, neglect and abuse of children and at-risk adults statewide.
- Communicate with Child and Adult Protective Service Workers and their supervisors when situations deem necessary.
- Communicate with law enforcement personnel when citations deem necessary.
- Prepare necessary reports and records to reflect the employee’s daily activities.
Applicants must possess a valid WV driver’s license, and reliable transportation. Applicants also must have strong communication skills, both oral and written, and maintain detailed case records and extensive documentation. Overtime hours and frequent travel may be required. Successful completion of a background check is required for employment.
Minimum Qualifications:
Education: Bachelor’s degree from an accredited college or university.
Benefits Include:
- Paid vacation, holidays, and sick/family sick leave
- Health, dental, vision, retiree health, basic life, and supplemental life insurance
- Employee wellness programs
- Retirement
- Tuition reimbursement
The West Virginia Department Of Human Services is an Equal Opportunity employer.
Job Type: Full-time
Pay: $41,925.00 - $69,875.00 per year
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Employee discount
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Loan forgiveness
- Paid sick time
- Paid time off
- Paid training
- Retirement plan
- Tuition reimbursement
- Vision insurance
- Wellness program
Schedule:
- Day shift
- Monday to Friday
Education:
- Bachelor's (Required)
Work Location: In person
Salary : $41,925 - $69,875
