Financial Aid Counselor- CNE

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The Financial Aid Counselor plays a key role in developing and implementing financial aid strategies that align with institutional goals and regulatory requirements. This position exercises independent judgment in evaluating complex cases, optimizing aid packages, and ensuring compliance.

Beyond individual counseling, the role drives financial literacy initiatives, collaborates with leadership and student success teams, and recommends policy adjustments based on regulatory changes. With a focus on strategic decision-making and process improvement, the Financial Aid Counselor enhances operational efficiency and contributes to broader institutional goals for student access and success.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor’s degree in Finance, Business Administration, Counseling, Education, or related field
• BLS Certification from American Heart Association (prior to students’ arrival on campus)
  
  

EXPERIENCE:

• Minimum of 2 years of experience in financial aid, student services, or a related area.
• Knowledge of federal and state financial aid regulations and processes.
  
  

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Graduate degree in a related field
• 3 years of experience in financial aid or higher education administration
  
  

EXPERIENCE:

• Nursing program experience
• Experience working with underserved populations
  
  

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Provide expert financial aid counseling to students and their families regarding financial aid options, application procedures, and eligibility requirements including complex case management for unique financial situations
• Oversee financial aid counseling strategies and assists students in completing the Free Application for Federal Student Aid (FAFSA)
• Review and process financial aid applications, ensuring accuracy and compliance with federal, state, and institutional guidelines.
• Conduct verification of student and parent information as required.
• Determine financial aid eligibility and package awards in accordance with regulations and policies.
• Monitor and facilitate the disbursement of financial aid funds to student accounts.
• Stay current with changes in federal, state, and institutional financial aid regulations.
• Oversee compliance audits and reporting to regulatory agencies, ensuring adherence to all legal requirements
• Develop and present workshops and seminars on financial aid literacy and planning for students and families.
• Collaborate with senior leadership to develop financial aid strategies that support institutional enrollment goals
• Serve as the primary liaison for internal and external stakeholders
• Provide excellent customer service by responding to inquiries from students, parents, and other stakeholders in a timely and professional manner.
• Address and resolve financial aid issues and concerns as they arise.
• Monitor trends and policy changes in financial aid regulations, advising leadership on potential institutional impacts
• Maintain accurate and confidential student records.
• Utilize student information system to track and manage student financial aid data.
• Perform additional tasks and responsibilities as needed to support the mission and goals of the student services office.
• Lead initiatives to improve financial aid policies and procedures that align with institutional enrollment and student success goals.
• Analyze financial aid trends and student demographic data to advise senior leadership on financial aid strategies that support institutional objectives.
  
  

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  
  

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Standard office environment
  
  

SKILLS AND ABILITIES:

• Communication (written, oral, technological)
• Contribute to a positive and inclusive culture
• Execute mission, philosophy, goals, and values
• Honesty, professionalism
• Organized, attention to detail
• Ability to prioritize
• Strong analytical and problem-solving skills to assess financial situations and determine appropriate aid packages.
• Excellent communication skills with proficiency in Microsoft Office Suite and other student services software
• High level of accuracy and attention to detail in managing financial aid applications and records.
  
  

Additional Job Description:

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

Shift:

United States of America (Exempt)

Company:

WVUH West Virginia University Hospitals

Cost Center:

555 WVUH Nursing School

Address:

781 Chestnut Ridge Road

Morgantown

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.