What are the responsibilities and job description for the Ambulatory Office Supervisor (LPN) position at WVU Medicine?
Supervises and coordinates activities and employees of applicable ambulatory office.
MINIMUM REQUIRED QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. Graduate of an accredited LPN program
2. Current unencumbered licensure with the WV Board of Practical Nursing, or appropriate state board where services will be provided, as a practical nurse OR current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).
3. Obtain certification in Basic Life Support within 30 days of hire date.
EXPERIENCE :
1. Minimum of 3 years of healthcare experience.
PREFERRED QUALIFICATIONS :
EXPERIENCE :
1. Two (2) years of supervisory experience preferred.
CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Supervises and coordinates activities related to patient care activities within the ambulatory office.
2. Provides daily supervision to staff to ensure prompt and courteous service to patients, visitors, physicians and co-workers.
3. Monitors daily operations to help ensure adherence to documented administrative and departmental policies and procedures.
4. Provides coaching and counseling to staff based upon performance management principals.
5. Identifies on-going continuing education needs of employees.
6. Keeps staff informed of processes, policies and other changes thorough continuous communication.
7. Gathers statistics, completes reports and performs other duties as scheduled or requested.
8. Communicates status of daily operations to Manager or Director as well as communicate problems hindering workflow to Manager or Director in a timely manner.
9. Handles patient / family or staff complaints, investigates complaint and makes recommendations on appropriate resolution.
10. Efficiently and assertively coordinates resolution of problems with other departments as monitored by Manager or Director.
11. Organizes and executes daily tasks in appropriate priority to achieve optimal productivity, accountability and efficiency.
12. Maintains functional knowledge of operational areas and is able to step into staffing as needed.
13. Ensures that patient satisfaction is being met and reported to Manager or Director any issues.
14. Assists with annual budget process.
15. Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.
16. Provides direct nursing care to patients in an outpatient medical office setting.
17. Consults with the Provider or Registered Nurse to seek guidance in delivery of nursing care, as necessary.
18. Works closely with office assistant and physician to facilitate patient's clinic visit. Ensure patient's chart is available. Escort patients to and from exam room. Assist with scheduling when necessary.
PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to assist patients and move equipment and supplies.
2. Lifting up to 60 pounds, pushing carts, positioning patients, less than 50% of work time.
3. May require bending and stretching movements.
WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Clinical environment.
2. Regular and constant exposure to communicable disease and bloodborne pathogens.
SKILLS AND ABILITIES :
1. Demonstrated ability to effectively communicate verbally and in writing.
2. Must possess strong leadership and interpersonal skills.
