What are the responsibilities and job description for the New Employee Experience Coordinator position at WVU Medicine?
The New Employee Experience Coordinator is responsible for organizing, managing, and delivering the New Employee Orientation (NEO) program for all incoming staff at WVU Hospitals. The Coordinator will ensure that new hires receive a comprehensive introduction to the organization’s mission, values, culture, and policies, while providing them with the necessary tools and resources to succeed in their roles. The New Employee Experience Coordinator works closely with Manager, Employee Engagement / Experience, department leaders, local HR Business Partners, and subject matter experts to continuously improve and adapt orientation programs to meet organizational needs and compliance standards.
MINIMUM QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. Bachelor’s degree in Human Resources, Organizational Development, Education, or a related field required and at least 1 year of experience in training coordination, instructional design, or adult education, ideally in a healthcare setting OR
2. High School Diploma and at least 3 years of experience in training coordination, instructional design, or adult education, ideally in a healthcare setting.
PREFERRED QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. Master’s degree or relevant certifications in Training & Development, Instructional Design, or HR preferred.
EXPERIENCE :
1. Certification in Training and Development (e.g., CPLP, SHRM, or ATD) preferred.
2. Experience in organizing and delivering onboarding or orientation programs.
3. Experience with program management, large-scale event coordination, and training facilitation.
CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Manage and coordinate the full-day New Employee Orientation program, including room setup, participant materials, and scheduling of speakers.
2. Facilitate Human Resources presentations during NEO sessions, ensuring clear communication of policies, benefits, and organizational values.
3. Collaborate with leadership, local Human Resources, and subject matter experts to maintain and update NEO content as needed.
4. Facilitate, maintain, and update presenter schedules for New Employee Experience, Transition to Practice, and New Leader Orientation programs.
5. Assist in gathering and analyzing feedback from participants in New Employee Experience and other orientation programs.
6. Facilitate annual performance review trainings, ensuring that managers and employees understand the process and use the tools effectively.
7. Partner with the local HR team to develop content for and deliver skill booster training sessions aimed at enhancing leadership capabilities.
8. Continuously monitor and update orientation and training materials to ensure they are aligned with organizational goals and changes in policy or procedure.
9. Serve as a resource for new employees and leaders, answering questions and offering guidance throughout the orientation and training process.
10. Ensure that all training content complies with healthcare standards, including Joint Commission accreditation, OSHA, HIPAA, and state regulations.
11. Regularly assess the effectiveness of the NEO program and suggest improvements to enhance the onboarding experience.
12. Utilize Learning Management Systems (LMS) to track, report, and manage training activities.
13. Provide support for other training and development initiatives as needed within the local Human Resources department.
PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Ability to sit for extended periods while performing desk work or attending meetings.
2. Ability to lift up to 25 pounds, including training materials or equipment.
3. Frequent standing and walking during orientation sessions
WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Typical office environment with standard work hours; however, flexibility may be required for early morning or occasional after-hours training sessions.
SKILLS AND ABILITIES :
1. Strong organizational and project management skills.
2. Excellent verbal and written communication skills, with the ability to present to large groups.
3. Ability to work independently and manage multiple projects simultaneously.
4. Knowledge of adult learning principles and modern training techniques.
5. Strong interpersonal and collaboration skills, with the ability to interact with diverse audiences.
