Nurse Manager, Signature Service Line Patient Concierge Services

Functions as the primary clinical administrative leader for the Signature Service Line’s patient navigation (concierge) program that cares for patients from in and out of state. This role manages the overall program, and is responsible for the financial, administrative, and operational performance. This also includes translating strategic objectives, processes and procedures into effective actions to ensure comprehensive and personalized care.

MINIMUM QUALIFICATIONS :

EDUCATION, CERTIFICATION, AND / OR LICENSURE :

1. Bachelor's Degree in Nursing (BSN).

2. Current unencumbered licensure with the WV Board of Registered Professional Nurses, or appropriate state board where services will be provided, as a registered professional nurse OR current multi-state licensure through the enhanced Nurse Licensure Compact (eNLC).

3. Obtain certification in Basic Life Support within 30 days of hire date.

EXPERIENCE :

1. Three (3) years of experience in a health care setting.

PREFERRED QUALIFICATIONS :

EXPERIENCE :

1. Three (3) years of experience in a health care setting, preferably in a high volume academic environment.

2. Two (2) years of healthcare management / supervisory experience.

CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

1. Develops, implements, and supports strategies, and processes, for the delivery of quality patient care based on the requirements of the medical service while achieving positive patient relations in a teaching environment.

2. Plans, organizes, implements and evaluates the delivery of patient care in accordance with the policy and procedures, philosophy and mission.

3. Ensures staff provides high-quality, effective, and patient-focused, care consistent with WVU Medicine policies, processes, procedures and access and service standards.

4. Works closely with medical staff and peers to identify opportunities to improve patient care, as well as administrative processes and communications. Collaborates regularly with physicians and ancillary service providers to review practices, services and resolve issues.

5. Coordinates activities between the clinical services within the medical practice and WVU Medicine to ensure quality patient care.

6. Promotes customer satisfaction in a professional, constructive manner.

7. Ensures medical practice and communications with patients and family members follows applicable regulations, i.e., CLIA, OSHA, Medicare, etc.

8. Coordinate all clinical and support (non-clinical) needs for patients and families followed by the concierge program.

9. Demonstrates and promotes a high regard for the dignity, respect and safety of all patients, family members, visitors and personnel. Maintains the confidentiality of patients, family members and the health care team.

10. Resolves patient care issues as identified. Reviews outcomes and evaluates operational systems to ensure ongoing improvement.

11. Implements a clear communications process with all relevant stakeholders and serves as a liaison by establishing and maintaining open lines of communication.

12. Effectively manage the RN coordinator team and associated staff to promote top notch care and care coordination.

13. Creates a work environment that promotes continuous quality improvement, team building and ongoing personal development. Promotes teamwork, contributing to employee morale.

14. Selects, hires, manages and evaluates the effectiveness of employees on a continuous basis.

15. Performs performance evaluations that provide objective, constructive feedback regarding strengths and opportunities for improvement for the employees of the program,

16. Coaches and counsels to correct identified performance deficiencies. Establishes goals, and provides follow up within established Human Resources policies.

17. Ensures the full team is compliant with policies and processes, and ensures staff meets the established access and service standards.

18. Fosters a competent staff through the provision of orientation, in-services, continuing education programs and professional development.

19. Promotes and contributes positively to organizational relationships.

20. Approves and maintains payroll documents. Analyzes trends to develop long range plans for budget needs.

PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Work requires extended periods of sitting at a computer.

WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Work is performed in a normal outpatient clinical environment.

2. Position is exposed to communicable disease.

SKILLS AND ABILITIES

2. Excellent written and communication skills