What are the responsibilities and job description for the Office Facilitator position at WVU Medicine?
Under minimal supervision provides administrative, secretarial and clerical support to the Business Manager and Executive Director. Ensure harmonious interaction with staff members. Ensure overall patient experience satisfaction.
Additional Functions :
Maintain computer database entry / update; Maintain information regarding supplies(i.e. inventory, brand, ordering procedures, etc.); File Maintenance; Written correspondence, as needed; perform minor administrative detail; assists in meeting the day to day needs of the department; Support initiatives and performance improvement activities; Other activities as needed, as directed by Business Manager / Executive Director.
MINIMUM QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. High School graduate or GED.
PREFERRED QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. Associate Degree in Office Administration or related field preferred.
EXPERIENCE :
1. Efficient operation of office equipment.
2. Computer experience including : Lawson; Excel; Word; PowerPoint; Allscripts PM; Allscripts HR.
3. Medical Terminology preferred.
CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Responsible for performing highly skilled secretarial and receptionist duties.
2. Clerical support includes, but is not limited to, secretarial duties, ordering supplies, typing, making copies, generating reports, record keeping, scheduling, serving as facilitator for programs, and other responsibilities necessary for operation of the department.
3. Oversees billing to including preparing encounter forms for billing company pickup.
4. Assists in the preparation of reports which are complex and / or confidential in nature.
5. Assists with insurance authorization process.
6. Responsible for scheduling clinical appointments, referrals, and education class participants.
7. Assists with educational forums and classes as necessary.
8. Report maintenance issues to appropriate personnel.
9. Manage physician schedule (holiday and vacation NOT Allscripts).
10. Coordinate time off of staff with business Manager.
11. Monitor overtime hours.
12. Provide feedback on agenda items for monthly office meetings.
13. Other duties as assigned by Business Manager.
PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Cognizant of environmental factors, infection control issues and maintains a safe environment.
SKILLS AND ABILITIES :
1. Ability to be scheduled for work based on operational needs of the hospital.
2. Possesses the ability to deal tactfully and harmoniously with guests.
3. Good grammar, composition and organizational skills required.
