What are the responsibilities and job description for the Receptionist position at WVU Medicine?
In collaboration with the health care team, the incumbent performs secretarial duties as assigned while functioning as the focal communication source in the office.
MINIMUM QUALIFICATIONS :
EDUCATION, CERTIFICATION, AND / OR LICENSURE :
1. High school education or equivalent .
PREFERRED QUALIFICATIONS :
EXPERIENCE :
1. Prior medical office receptionist experience preferred.
CORE DUTIES AND RESPONSIBILITIES : The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.
1. Greets patients and visitors in a prompt, courteous and helpful manner. Ensures the patient feels welcome.
2. Obtains appropriate consent for release of medical records and documents in patient record, log or files / indexes.
3. Takes referrals from physicians and physicians’ offices. Schedules appointments based on diagnosis and other pertinent data.
4. Prepares patient charts. Appropriate knowledge of scanning and indexing.
5. Responsible for maintaining the necessary supplies for the functioning of the office.
6. Accurately enters patient demographic information into computer, files and records patient information accurately and timely.
7. Transcription and other records received are placed into patient charts and / or sent to primary care physician or referring physician in a timely manner.
8. Familiar with close of day policy and procedures.
9. Assists in other areas of department and corporation as needed, completing other duties as assigned.
PHYSICAL REQUIREMENTS : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Sitting for long periods of time.
WORKING ENVIRONMENT : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
1. Cognizant of environmental factors, infection control issues to maintain a clean safe and functional work environment.
SKILLS AND ABILITIES :
1. Efficient in the operation of office equipment including computers, fax, copiers, and
telecommunications systems.
2. Must have excellent verbal communication skills.
3. Ability to answer, prioritize and triage telephone calls calmly and professionally.
4. Ability to manage multiple tasks simultaneously.
5. Highly motivated, organized, and attentive to detail.
6. Ability to work based on operational needs of the department.
7. Possess ability to relay information, and deal tactfully and harmoniously with others.
8. Basic computer skills required.
