Site Supervisor - HME

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The HME Supervisor is responsible for monitoring all day-to-day operational activities of the assigned HME office location to coordinate adequate staff coverage and ensure customer needs are met. The position is responsible for the overall supervision of their assigned office location and accountable for Employee and Manager satisfaction. The Supervisor tracks data and assists the Manager in identifying performance improvement (PI) opportunities within overall HME operations. The Supervisor collaborates with HME management to develop and implement PI action plans. The Supervisor will work closely with HME management to identify opportunities to improve processes, reduce time delays, and increase the effectiveness of the HME process.

MINIMUM QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• High school diploma or equivalent.
  
  

EXPERIENCE:

• Five (5) years of experience in healthcare related field or customer service operations.
  
  

PREFERRED QUALIFICATIONS:

EDUCATION, CERTIFICATION, AND/OR LICENSURE:

• Bachelor Degree in Business, Health Care Administration, or related field.
  
  

EXPERIENCE:

• Five (5) years of experience in multiple aspects of HME operations.
  
  

CORE DUTIES AND RESPONSIBILITIES: The statements described here are intended to describe the general nature of work being performed by people assigned to this position. They are not intended to be constructed as an all-inclusive list of all responsibilities and duties. Other duties may be assigned.

• Develops, motivates, evaluates and coaches staff on work procedures, proper call handling and teamwork delivering excellent customer service.
• Assists in developing programmatic improvements to day to day operations. Proactively analyzes constituent data, identifies trends and issues.
• Collaborates with retail office (Site) Supervisors at other branch locations to perform analyses of issues or concerns in order to identify patterns and assists the Director in identifying opportunities for performance improvement (PI) initiatives that improve overall HME operations.
• Interacts with the team and is visible and available to staff to answers questions, monitor progress and give ongoing real-time feedback.
• Monitors all performance measures such as daily stats and schedule adherence; allocates resources to meet volume and performance demands.
• Develops and maintains strong collaborative relationships with constituents and internal business partners to maintain excellent lines of communication and share resources to meet common service center objectives.
• Removes barriers to job performance and ensures compliance with applicable policies.
• Participates in recruiting/interviewing/hiring process
• Acts as liaison between staff and other areas, including management and all HME referral sources and customers communicating workflow results, ideas, and solutions.
• Utilizes available incentive programs to reward, recognize and celebrate team and individual successes.
• Effectively applies and enforces Company HR policies and practices, i.e., FML/EML, Attendance, Code of Conduct, Disciplinary Guidelines
• Provides feedback on annual evaluations and assists with communication evaluations to employees.
• Responsible for initiating and dispensing corrective actions to employees in coordinator with direct Manager.
• Responsible for maintaining accreditation standards at assigned location following all policies and procedures under the oversite of Manager.
• Ensures adequate inventory availability to support seamless daily operations and uninterrupted patient care at the location.
• Provides coverage for any position at the location during call-offs or unexpected staffing needs to prevent delays in patient care.
• Assists with on call, creating on call coverage calendar, answering questions and making informed decisions after hours.
  
  

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting and standing for long periods of time.
• Working on a computer.
• Travels among assigned facilities.
  
  

WORKING ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Normal office environment.
• Must be able to work in a high stress environment as supply chain needs can be critical.
  
  

SKILLS AND ABILITIES:

• HME functional knowledge.
• Ability to motivate and lead the performance of a team.
• Ability to manage multiple priorities.
• Effective interpersonal skills.
• Excellent written and oral communication skills.
• Effective time management and organizational skills.
• Work independently as well as in a team environment.
• Exercise good judgment in handling sensitive and confidential information and situations.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Proficiency with MS Office, Brightree, insurance portals, and other computer applications as required. Ability to utilize search tools and knowledgebase tools to find relevant information.
• Experience communicating with customers through phone, chat messenger and web portal communication, which includes detail record keeping of all inbound and outbound communication.
  
  

Additional Job Description:

Scheduled Weekly Hours:

40

Exempt/Non-Exempt:

Shift:

United States of America (Non-Exempt)

Company:

SHC WVUHS Home Care

Cost Center:

383 GHC DME Bridgeport

Address:

129 East Main Street

Bridgeport

West Virginia

WVU Medicine is proud to be an Equal Opportunity employer. We value diversity among our workforce and invite applications from all qualified applicants regardless of race, ethnicity, culture, gender, sexual orientation, sexual identity, gender identity and expression, socioeconomic status, language, national origin, religious affiliation, spiritual practice, age, mental and physical ability/disability or Veteran status.