Online Concierge (On-Site) Full Time RGV

WestWind Homes fulfills families' dreams by creating an exceptional home ownership experience with extraordinary customer service. Since 1993 and over two decades, WestWind Homes has been building award-winning homes in vibrant communities. We deliver quality and craftsmanship in every home we build. To learn more about Westwind Homes, we invite you to visit our website: https://westwindhomes.com/.

We are currently seeking an extraordinary, committed, sales professional to fill our Online Concierge position for our WW Holdings, LP Corporate Office located in Edinburg (RGV), TX. The Online Concierge will be the inside sales expert specialist who will manage our online sales and marketing initiatives. The position will respond to, qualify, and manage leads and customer requests for new homes. The individual will report directly to the Marketing Coordinator. In addition, this position can eventually become full time with benefits (401K, Health, Vision, Dental, Tuition Reimbursement).

Job Duties, Responsibilities:

· Respond to all e-mail and phone leads immediately

· Qualify each lead based on needs

· Provide consistent follow-up to online prospects with the goal of setting an appointment with the Onsite Sales Agent

· Provide information and marketing material to prospects

· Respond to the sales line and voicemail for leads

· Work with each prospect to determine the best community and floor plan

· Utilize lead-management software

· Create and deliver ongoing email campaigns

· Track and report on lead activity and sales conversion ratios

· Update and maintain website content

· Monitor third-party websites and online advertising

· Continually research the competition and their online activities

· Additional responsibilities as needed

Supervisory Responsibilities:

· None

Required Qualifications/ Experience

· Two years of sales and/or marketing experience required

·Must be bilingual (Spanish and English)

· Customer focused and personable

· Proven email and phone communication skills

· Sales contact management database experience

· Solid organizational, planning, and managing skills

· Maintain focus while working in an unstructured environment with nominal supervision

· Ability to multi-task and manage time well

· Must be able to learn and follow proven sales process

Physical Requirements:

· Prolonged periods of sitting at a desk.

· Must be able to be restricted to workstation for long periods of time

· Must be able to lift up to 15 pounds at times.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

COVID-19 Considerations:

It is our top priority to keep both our employees and customers safe during this time. All employees must abide by WestWind's Health & Safety Plan, by wearing a mask, social distancing and using good sanitation practices according to state & local orders.

Job Type: Full-time

Pay: From $14.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Weekends as needed

Supplemental Pay:

• Bonus opportunities

Application Question(s):

• Are you willing to undergo a background check, in accordance with local laws and regulations?
• Have you ever been employed with WestWind Homes and/or any of our affiliates?

Education:

• High school or equivalent (Required)

Experience:

• Online Sales: 1 year (Required)

Language:

• English and Spanish (Required)

Work Location: In person

Salary : $14