What are the responsibilities and job description for the The Regional Office Coordinator position at WWBIC?
Company Overview
The Wisconsin Women’s Business Initiative Corporation (WWBIC) is a leading innovative statewide economic development corporation whose mission is “Putting Dreams to Work.”
Founded in 1987, WWBIC hosts six regional Women’s Business Centers of the U.S. Small Business Administration (SBA) across Wisconsin, plus a childcare-focused Women’s Business Center based out of their statewide headquarters in Milwaukee. WWBIC has a staff of over 50 employees.
Since 1987, WWBIC has served over 77,000 individuals and loaned $135 million to small business owners. Their technical and capital support has created or retained over 18,000 jobs with over 9,000 businesses started, strengthened, or expanded.
Summary
As a Regional Coordinator at WWBIC, you will play a vital role in supporting our mission by managing regional operations and enhancing our outreach efforts. This position is essential for ensuring that we continue to provide impactful services to entrepreneurs across Wisconsin.
Responsibilities
The Regional Office Coordinator is responsible for office administrative, entrepreneurial training support and serves as the first point of contact to WWBIC in the regional office.
ESSENTIAL JOB FUNCTIONS:
ADMINISTRATIVE
* Staff the front desk of the regional office
- Provide exceptional customer service at all times; in-person, phone and virtual.
- Manage incoming client and guest inquiries via phone, walk-in, email etc.
- Collect, route, and process mail daily.
- Collect all WWBIC information forms at onset of services and enter into CRM, when needed.
- Computer proficiency: data entry in client CRM, counseling hours, office reports, etc.
- Oversee operation and maintenance of all office equipment: lab laptops, back-up computer system, telephones, copier, printer, mail meter, etc.
- Asses inventory and order needed supplies.
- Work with building maintenance and cleaning crew to maintain all physical areas of the office space. Ensure clean, professional, organized environment, collateral materials stocked and properly displayed, up to date signage, clean surfaces, etc.
- Communicate and collaborate positively with regional team and state wide peers to demonstrate and emulate the WWBIC Mission.
- Represent WWBIC in the community with professionalism. Attend local community networking events as requested by the Regional Project Director.
- Miscellaneous duties, as assigned.
ENTREPRENEURIAL TRAINING SUPPORT
* Coordinate assigned trainings from preparation through post. Secure instructors, speakers, set up physical space and/or create virtual link, prepare materials, slides, send recording to participants, etc.
- Attend assigned regional trainings to assure instructor, participants, and equipment are aligned.
- Oversee community distribution of bi-annual training catalog to include: droplit mailing, partner matrix email/mail, in-person deliveries, email of hyperlink, media release, etc.
- Collaborate and communicate monthly with state-wide marketing team to help promote regional newsletter, client stories, etc.
- Miscellaneous duties, as assigned.
OTHER DUTIES AND RESPONSIBILITIES:
* Recruit volunteer speakers as needed.
- Front desk reception area work on special projects.
Qualifications
High School Diploma / GED required
* Associates Degree preferred
- At least 3 years of experience in an administrative position
- Must have excellent verbal and communication skills
- The ability to communicate effectively with diverse audiences is necessary
- Must present a positive professional appearance at all time
- Valid driver license & proof of insurance is required
- Proficient in Microsoft Office, familiarity with Zoom or other webinar/meeting technology, experience with social media
- Excellent relationship building, flexibility, and organization skills
- Must be able to work occasional evenings and weekend hours
WORKING CONDITIONS/PHYSICAL DEMANDS:
- Work is generally more sedentary in nature with movement required.
- Work is primarily performed within an office environment with standard office equipment although some travel is required.
- Must be able to read, write, and communicate fluently in English. Must have clarity of vision.
If you are passionate about empowering entrepreneurs and making a difference in your community, we invite you to apply today to join the dedicated team at WWBIC!
The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties requires.
*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans With Disabilities Act, must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.
EOE
Job Type: Full-time
Pay: $16.73 - $20.52 per hour
Benefits:
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Hybrid remote in Madison, WI 53713
Salary : $17 - $21