What are the responsibilities and job description for the Specimen Collections & Court Liaison Agent/Tacoma, WA position at www.2wm.com?

Job Description

BASIC FUNCTION

This position serves as front desk contact for internal and external customers needing services from 2 Watch Monitoring. This position interacts with clients of the court and program participants for registration, intake, specimen collection for drug testing, collecting of payments, data entry, administer all regulated processes for participants court-ordered programs. Some weekend work may be necessary.

ESSENTIAL FUNCTIONS

Input contractual information into Monitoring Software System
Resolve internal and external registration / intake inquiries
Act as a delegate for the website’s email account by responding to emails and forwarding emails to

appropriate staff members

Monitor and update Participant’s records

Answer multi-line phone

OTHER FUNCTIONS

Perform related duties as assigned

MINIMUM QUALIFICATIONS

High school diploma or equivalent

Clerical / office experience preferred

Intermediate Microsoft Office suites user skills

Excellent communications skills both written and oral

PREFERRED QUALIFICATIONS

Associates degree from an accredited college or university

Intermediate level experience with internet / email

Spanish communications both written and verbal

THE SUCCESSFUL CANDIDATE MUST DEMONSTRATE

Excellent verbal and written communication skills

Customer service skill; establishing, building and maintaining high level of customer satisfaction

Developed organization and time-management skills

Ability to work in a diverse environment of the court, jails, and law enforcement with a commitment to

cultural awareness and sensitivity in the workplace

Ability to be self-directed and work independently in a team environment.

Responsibly and accurately handle the public’s money when processing financial transactions. Ability to consistently follow applicable fiscal guidelines, regulations, principles, and standards

Respond to difficult, stressful, or sensitive interpersonal situations in a professional manner

Excellent interpersonal skills

Extreme caution when handling confidential information

CONDITIONS OF EMPLOYMENT

Successfully pass Washington State Criminal History Background check prior to employment

Successfully pass drug test

Provide two employment and two personal references

Company Description

2WM is leading electronic monitoring and alcohol monitoring company using the most recent technologies and equipment in the industry. We work closely with the State Legislature, courts, judges and attorneys working to provide alternative sentencing solutions for our participants.

Company Description

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Specimen Collections & Court Liaison Agent/Tacoma, WA

What are the responsibilities and job description for the Specimen Collections & Court Liaison Agent/Tacoma, WA position at www.2wm.com?

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