What are the responsibilities and job description for the CSR Customer Service Representative position at WyattWorks Plumbing?
Jumpstart your career and join the #1 Home Service Company in Northeast, Ohio!
Your Role
We’re looking for exceptional customer service representatives to help us achieve profitable revenue.
As a customer service representative, you will work as part of a dynamic and passionate team to ensure desired company growth. You will book service appointments and do whatever is necessary to promote customer satisfaction.
We are looking for someone that is open to work hours between 7am - 6pm and 1-2 Saturdays a month 7-4pm. The schedule would vary with notice.
Responsibilities
Convert incoming customer calls into booked service appointments.
Deliver call scripts with an authentic cadence; be clear, compelling and personable.
Respond to customer requests, resolving issues and promoting the brand.
Be professional and establish customer rapport, encouraging repeat business.
Participate in training to boost booked calls and practice outbound calling.
Adhere to the company’s plan for resolving customer complaints quickly and favorably.
Maintain and update customer database with complete and accurate information.
Requirements
Proven track record in customer service.
IT competent; good typist and proficient with phone systems.
Highly organized with exceptional follow-through abilities.
Strong verbal and written communications.
Ability to build trust and demonstrate empathy.
Passionate about WyattWorks Plumbing and loves the brand.
Bachelor degree or equivalent is a plus.
Engaging personality that blends well with a fast-paced, goal-driven environment.
Competitive individual contributor who also loves to win as a team.
Highly motivated, flexible and great attitude on life.
What we offer
100% Medical insurance
Retirement plan with company match
Paid holidays and vacation time
Ongoing Nexstar training and support
No “On Call”
State of the art shop and office
Weekly / Monthly incentives
Weekly breakfast
What we ask for
Follow our 5 Core Values
Team Player
Goal driven
A Consider it Done attitude
On Board with our company
Do what is right
