TENNIS SHOP ASSOCIATE

Job Summary (Essential Functions)

Sell tennis merchandise in the Tennis Shop. Maintain the Tennis Shop and sell tennis court time.

Job Tasks/Duties

• Supplies towels, cups and ice to members and guests.
• Records all charge tickets.
• Charges guest fees.
• Responsible for demonstrator tennis rackets loaned to members and their guests.
• Builds creative and appealing displays and rotates merchandise periodically.
• Restocks merchandise when necessary.
• Inventories and prices in-coming merchandise.
• Ensures that tennis accessories are properly inventoried and maintained.
• Contacts vendors regarding defective merchandise and warranty replacements.
• Takes and records court reservations and assists in finding cooperative partners for players.
• Updates sign-up sheets for court reservations.
• Informs members about club programs and tournaments.
• Directs members and guests to their courts.
• Promotes and sells Tennis Shop merchandise.
• Assists members and guests with Tennis Shop merchandise
  selections and purchases.
• Fills special orders for members.
• Responsible for generating monthly reports.
• Empties trash on each court and cleans courts.
• Maintains Tennis Shop and keeps storage area tidy.
• Vacuums and dusts tennis shop daily.
• Takes towels to and from laundry area.
• Reports any complaints, feedback, or concerns from membership to Assistant Tennis Professional.
• Attends staff meetings.
• Completes other appropriate assignments made by the Assistant Tennis Professional.

Classification:

Education and/or Experience

• High School Diploma or GED equivalent required
• Background in retail, sporting goods preferred
• Familiarity with POS software

Job Knowledge, Core Competencies and Expectations

• Able to operate point-of-sale (POS) system
• Outstanding customer service skills
• Enthusiastically promote the game of tennis
• Knowledge of and ability to perform required role in emergency situations

Physical Demands and Work Environment

• Able to meet and perform the physical requirements and to work effectively in an environment which is typical of this position.
• Frequent lifting, bending, climbing, stooping and pulling.
• Frequent repetitive motions.
• Continuous standing and walking.