Office Manager

Wylander, a recruiting company specializing in the disaster restoration industry, is looking for an enthusiastic, organized Office Manager for a Water Mitigation and Mold Remediation company with headquarters located in Berlin, CT.

Office Manager Compensation and Benefits:

• $48,000-$58,000 (DOE)
• 401K w/company match
• Health Benefits
• PTO & Paid Holidays
• Monday-Friday
• Opportunities for advancement

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We are seeking a highly organized, customer-focused team player who will oversee administrative operations, coordinate with field teams, manage customer communications, and ensure the offices run efficiently. This role includes answering phones, providing exceptional customer service, and ensuring efficient coordination of tasks, including inputting information into the CRM system, dispatching emergency crews when needed, and diligently following up with customers to ensure satisfaction. The ideal candidate should possess excellent communication skills, be detail-oriented, and thrive working in a team environment.

Office Manager Duties & Responsibilities:

Administrative & Office Management

• Oversee daily operations and ensure an organized and efficient work environment.
• Manage phone calls, emails, and correspondence with clients, vendors and insurance companies
• Maintain physical and digital records system for job documentation, contracts, and corporate records
• Assist in the efficient procurement of supplies and equipment
• Scheduling & Coordination
• Schedule and dispatch field technicians for restoration jobs
• Coordinate job progress and keep clients informed
• Work with vendors and subcontractors to arrange services as needed
• Coordination with General Managers and with other office locations to ensure quality and consistency across the business

Customer Service & Communications

• Act as the first point of contact for customers, handling inquiries and providing updates.
• Maintain notes and input information into the CRM and job field files, as necessary.
• Assist in processing insurance claims and coordinating documentation
• Follow up with clients for feedback and customer satisfaction surveys

Bookkeeping & Financial Tasks

• Assist with accounts receivable and accounts payable.
• Help maintain accurate financial records and coordinate with external bookkeepers and accountants
• Track job costs and ensure proper documentation for billing
• Prepare routine reporting, including weekly accounts receivable, accounts payable, and cash flow

Social Media & Marketing

• Assist in managing social media accounts and online presence
• Help optimize the company's Google Business Profiles and respond to reviews
• Support the creation of routine email marketing to homeowners, plumbers, and property managers.
• Support field marketing efforts, including the creation of customer appreciation gifts and preparation for client trade shows

Leadership Presence

• Communicate a positive image of the company to the entire staff and customers.
• Collaborate with the owner and other key stakeholders to communicate strategic goals and action plans.

Office Manager Requirements:

• Experience in-home services
• Excellent written/oral communication skills.
• High level of organization.
• Strong ability to multitask.
• Customer and team oriented

Keywords: Management, Office, Communication