What are the responsibilities and job description for the Operations Manager position at Wylander?
Wylander, a recruiting company specializing in the disaster restoration industry, is hiring an Operations Manager. This position is located in North Little Rock, AR.
Benefits :
Base Pay $75K plus (DOE)
Health, Dental, Vision, Life Insurance
Company Vehicle
Electronics Package
The Operations Manager is responsible for creating high levels of client satisfaction by exceeding their expectations and fulfilling the company’s contractual obligations through the timely and profitable delivery of their services. The Operations Manager will exceed established standards of performance through continuous process improvement, training, and development of employees. They are seeking a candidate with proven exceptional leadership skills, who maintains a positive attitude and remains flexible and open-minded as the company continues to grow.
Responsibilities :
Manage operations, execute procedures, and keep key personnel accountable
Responsible for helping to achieve company goals
Respond to property damage emergency calls when required
Plan, organize and manage crews and subcontractors
Establish and maintain client relationships and escalation issues
Attend or lead appropriate company meetings
Handle all inquiries for the team and demonstrate a high level of problem resolution and technical assistance
Responsible for mentoring, coaching and developing employees, recognizing strengths and weaknesses, and developing their skills and abilities
Conduct performance evaluations
Manage CRM to ensure the company’s highest success
Additional duties as required
Requirements :
6 years’ experience within the Mitigation and Reconstruction Restoration Industry
At least 3 years’ experience in a leadership role
Proven ability to build, motivate and maintain high performing teams
Xactimate estimate writing proven experience
Industry specific certifications such as IICRC WRT, ASD, FSRT and AMRT are desirable
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