What are the responsibilities and job description for the Manager position at Wyld Child?
Leadership Statement
Leadership at the Wylder Hospitality Group stems from our core values: Hold the Standard, Be Honest, Be Direct, Be Caring, Be Professional. These core values define us as a group and build toward our financial and cultural success. We apply them to each other, to employees, to guests, to vendors, and to our community.
Job Summary
The Manager at Wyld Child supports the General Manager in all heart-of-house and front-of-house operations, including financial management, personnel development, customer service, food quality, safety, and leadership training. To be successful, the Manager must love the restaurant business, embody the core values, and lead with heart and humor.
Key Responsibilities
- Assist key employees and leadership team in achieving their goals.
- Support the General Manager in all aspects of restaurant operations.
- Lead the team to culinary, customer satisfaction, and financial success.
- Identify and develop future leaders within the team.
- Partner with the Recruiter and General Manager to maintain appropriate staffing levels through:
Job postings and recruitment
New hire orientation
Performance evaluations
- Develop and maintain a fun and professional work environment.
- Establish and uphold food quality, visual, and taste standards.
- Create and implement educational programs for staff.
- Conduct regular leadership meetings.
- Manage financials and budgets of the restaurant, including:
Labor cost
Food costs
Expenses
- Maintain an active presence throughout the kitchen:
Prep Team: Ensure productivity, consistency, and cleanliness.
Line Team: Maintain productivity, visual and taste standards, and cleanliness.
Dish Team: Promote efficiency and cleanliness.
Expo and Take-out Teams: Provide support as needed.
Cashier Team: Ensure quality, friendly customer service and order accuracy.
- Maintain an upbeat energy and a positive work environment.
- Respond professionally and promptly to all employee inquiries.
- Ensure compliance with all safety and sanitation standards, including achieving high health inspection scores.
Qualifications & Skills
- Passion for the restaurant industry.
- Strong leadership and team-building abilities.
- Literacy in computers and basic math.
- Strong observational skills.
- Effective problem-solving and conflict-resolution skills.
- Excellent oral and written communication skills.
- Exceptional follow-through and organizational skills.
