General Manager

BASIC PURPOSE: Plan and manage the operations of the hotel to achieve customer (guests, employees, corporate and owners) satisfaction and quality service while meeting/exceeding financial goals.

ORGANIZATIONAL SCOPE: Position is responsible for short and long term planning and day-to-day operations. Recommends the hotel’s budget, marketing plans and business plans and managers within approved plans and objectives. Position is responsible for the direct supervision of the hotel’s executive committee and the indirect supervision of all hotel employees. Position has regular contact with the hotel owners to provide information and discuss operations:

ESSENTIAL FUNCTIONS:

Manage the Human Resources of the hotel in order to attract, retain and motivate the employees; hire, train, develop, empower, coach and counsel, conduct performance and salary reviews, resolve problems, provide open communications, discipline and terminate, as appropriate. (30%)

Implement company programs (TTH/ Franchiser), develop and manage property programs and manage the operations of the hotel in a manner consistent with the requirements of; the Management contract, the Franchise agreement, Federal/State laws and regulations and TTH’s policies and procedures to ensure a high level of customer satisfaction, limit liabilities and maximize profits. (30%)

Develop, recommend, implement and manage the hotel’s annual and long term operation, sales and marketing, capital, revenue, expense and profit goals to meet/exceed owner and corporate management expectations. (15%)

Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality. (10%)

Maintain the property in first class condition; protect, secure and enhance that assets as appropriate. (5%)

Participate in community and professional organizations to maintain high visibility and promote a good image thus fostering future growth. (5%)

Maintain personnel and payroll documents, files, and records in compliance with TTH policies and procedures. Monitor and direct proper employee orientations and training activities.

NON-ESSENTIAL FUNCTIONS:

Perform special projects and participate in task forces and committees as requested.

Job Type: Full-time

Salary: $110,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• Holidays
• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Westlake, OH 44145: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Hotel management: 5 years (Required)
• Hospitality: 10 years (Preferred)

Work Location: One location

Job Type: Full-time

Pay: $100,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Relocation assistance
• Vision insurance

Schedule:

• 8 hour shift
• Holidays
• Weekends as needed

Experience:

• Hospitality: 10 years (Preferred)
• Hotel management: 5 years (Preferred)

Work Location: In person

Salary : $100,000 - $120,000