What are the responsibilities and job description for the Business Operations Coordinator position at Wyndham Destinations?
We Put the World on Vacation
Travel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
About This Role:
This person will be responsible for delivering quality support for our Sales and Marketing processes. They provide exceptional customer service to all guests and business partners, ensure that operational processes and procedures are met, protect data integrity throughout our systems, and partner with their team and leadership to implement changes or new initiatives.
You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.
Your Benefits:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
Travel Leisure Co. is the world's leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation.
Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
About This Role:
This person will be responsible for delivering quality support for our Sales and Marketing processes. They provide exceptional customer service to all guests and business partners, ensure that operational processes and procedures are met, protect data integrity throughout our systems, and partner with their team and leadership to implement changes or new initiatives.
- Provide exceptional customer service to our guests, business partners, and team
- Work with leadership to implement ways in which to improve our customer service or processes
- Protect data when interacting with our guests to ensure they receive the best experience with us
- Ensure company assets are always protected and supporting policies and procedures are executed
- Understand and implement operational procedures that govern our business
- Support new initiatives and help impacted teams understand what the changes means to them
- Maintain and validate daily, weekly, monthly, or quarterly reporting needs
- Consistently leverage your resources (your team, leadership, procedural guides, etc.) to provide quick support to questions as they arise and escalates appropriately to leadership
- Sales and Marketing teams
- Human Resources
- Resort Operations leadership
- Helps to provide the onboarding/training of new team members
- Implement changes across any area/function that Business Operations supports
- Proficient in Microsoft Suite
- Have availability to support the business throughout weekends and holidays
- Experience delivering outstanding customer service, with excitement
You should be an individual that enjoys working in a fast-paced environment, interacting with guests and business partners, and being part of a highly engaged team. You should be a communicative, reliable, organized person who is not afraid of learning new processes and embraces change.
Your Benefits:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include:
- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identify theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you'll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.
