Inbound Owner Reservations (Remote)

Put the World on Vacation

At Wyndham Destinations our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel Leisure Co., we’re shaping the future of the travel industry.

How You’ll Shine

As an Inbound Reservations Agent, you’ll make booking vacations a breeze for owners. First, you’ll learn everything you need to know about our timeshare products, brands, resorts, and destinations. Then you’ll have the option to work from home, taking calls from owners who are excited to plan their dream getaways.

Though no two days are the same at Wyndham Destinations, you’ll have the opportunity to:

• Make reservations for owners

• Troubleshoot reservation issues and help owners change or cancel existing reservations

• Ask discovery questions to learn more about owners’ vacation preferences

• Become an expert on our resorts, amenities, and destinations

• Check resort availability and suggest alternative dates or accommodations if needed

• Confirm reservation details to ensure accuracy and explain policies

• Educate owners about vacation insurance and points protection

• Provide assistance with additional travel planning

• Answer questions about the vacation club product and how it’s used

You will start your career in the Reservations department to master this role. Based on your performance, you will have the opportunity to transition into dual branding or an elevated que to grow your career and help Put The World on Vacation.

Experience the Benefits of Working at Wyndham Destinations:

• $14.00 an hour

• The opportunity to work from home immediately (equipment provided by us)

• Comprehensive medical, dental, and vision benefits, effective within 30 days

• Accrue up to 12 paid vacation days, 5 floating holidays, and 6 paid sick days per year (based on a full calendar year)

• Travel discounts for Wyndham hotels and resorts

• An Employee Stock Purchase Program

• 401k with company match after your first year of employment

• Advancement opportunities within a variety of career paths including a Leadership Development Program for high potential agents

• Up to $6,000 a year in tuition reimbursement

• A fun, friendly work environment

• Ability to choose days off from available options

Are You the Right Fit? Here is What we are Looking for:

• High School Diploma or GED required

• Six months customer service or sales experience

• Ability to build rapport with a customer quickly, ask probing questions, and meet the customer’s needs

• Strong active listening and problem solving skills

• Must have demonstrated ability to work well under pressure and multi task

• Training schedule (4 weeks): 8:30am - 5:15PM CST

• Initial schedule after training: 12:30pm-9:00pm CST during the week and 10:30am-7:00pm CST on weekends and some holiday

What is required for me to work from home?

• Quiet workplace free of distractions

• High speed internet (DSL or Cable only) with download speed of 10mbps, upload speed 2mbps, Latency less than 80ms

• Must be able to hardwire computer directly to router

• Must have own personal device with a camera and ability to download applications for first week of training (ex: zoom and OKTA )

• Intermediate computer proficiency and ability to troubleshoot technical issues while at home

So what are you waiting for? Come join the fun! Apply today to start your next career journey with Wyndham Destinations!

A Place for Everyone

Hospitality is at the heart of all we do at Travel Leisure Co., including how we treat each member of our growing community. Here, you’ll find a team that’s inclusive, values diversity, and is built on a foundational respect for people from all over the world.

We are an equal opportunity employer, and all applicants will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to mycareer@wyn.com, including the title and the location of the position for which you are applying.