What are the responsibilities and job description for the Owner Onboarding Representative position at Wyndham Destinations?
We Put the World on Vacation
Travel Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.
The Owner Onboarding Representative serves as a catalyst for the owner onboarding experience. The OO Representative works to deliver sales document presentations for new and existing owner purchases as well as provides customer support through onsite education and services for club products, follow up process and site customer contact. The OO Representative also provides feedback to OO Manager from document closing and sales presentation observations to identifying training opportunities. The OO Representative will balance proactive efforts with owners as well as reactive work to ensure owner satisfaction with purchases and ensuring quality service standards, goals, and objectives are met consistently. The OO Representative works with OOM to provide training for sales that will help meet and improve on rescission and compliance goals.
Essential Job Responsibilities
Responsibilities include, but are not limited to:
Travel Requirements
Less than 5% for Corporate and or BU Meetings
Minimum Requirements and Qualifications
Education
Training requirements
Knowledge and skills
Technical Skills
Job experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
Essential Job Responsibilities
Responsibilities include, but are not limited to:
- Responsibility #1
- Responsibility #2
- Responsibility #3
- Responsibility #4
- Responsibility #5
- Responsibility #6
Travel Requirements
Less than 5% for Corporate and or BU Meetings
Minimum Requirements and Qualifications
Education
- Bachelor Degree or equivalent combination of education and directly related experience
Training requirements
- WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Knowledge and skills
- Ability to prioritize and organize tasks
- Ability to influence
- Excellent verbal and written communication and interpersonal skills
- Ability to manage concurrent assignments in an effective and efficient manner
- Strong conflict management skills
- Expert Contract Standards Expertise preferred
- WVO product knowledge expertise preferred
Technical Skills
- WVO Product Knowledge, Workday courses, Sales Training relative to Owner Onboarding
Job experience
- 1 years Wyndham sales experience preferred
- 1 year previous customer service experience
Unless there is a legal requirement, experience will be accepted for the education requirement.
How You'll Be Rewarded:
We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Travel Leisure Co. benefits include: Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.- Medical
- Dental
- Vision
- Flexible spending accounts
- Life and accident coverage
- Disability
- Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
- Wish day paid time to volunteer at an approved organization of your choice
- 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
- Legal and identity theft plan
- Voluntary income protection benefits
- Wellness program (subject to provider availability)
- Employee Assistance Program
Compensation
During the initial training period, the hourly wage is $22.00 plus commissions and bonuses. After the initial training period, the compensation is commission-based with a draw against the applicable minimum wage.Where Memories Start with You
Hospitality is at the heart of all we do at Travel Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.
We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.
Salary : $22
