What are the responsibilities and job description for the Front Desk Agent and Night Auditor position at Wyndham Flint/Grand Blanc?
Front Desk Associate – Wyndham Flint/Grand Blanc
The Wyndham Flint Grand Blanc is looking for a friendly and detail-oriented Front Desk Associate to be the first point of contact for our guests and ensure a seamless stay. In this role, you will handle guest check-ins, manage reservations, and provide information about our accommodations, rates, and amenities. If you have a passion for hospitality and experience in customer service or the hotel industry, we’d love to meet you!
Responsibilities:
- Greet guests warmly upon arrival and assist with check-in/check-out procedures
- Manage phone and online reservations efficiently
- Provide information on room availability, rates, and hotel amenities
- Process payments and verify guest information, including credit card details
- Address guest inquiries and resolve complaints professionally and promptly
- Work closely with housekeeping to ensure rooms meet brand standards before guest arrivals
- Assist with group reservations and special requests for VIP guests or event attendees
- Promote and upsell additional hotel services and amenities when appropriate
- Maintain accurate records of bookings and transactions
Join our team at Wyndham Flint/Grand Blanc and help us create a welcoming and memorable experience for our guests!
Job Types: Full-time, Part-time
Pay: $12.00 - $13.50 per hour
Schedule:
- 10 hour shift
- 8 hour shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Front Desk: 1 year (Preferred)
Language:
- English (Preferred)
Shift availability:
- Day Shift (Preferred)
- Night Shift (Preferred)
- Overnight Shift (Preferred)
Work Location: In person
Salary : $12 - $14
