What are the responsibilities and job description for the Front Desk Agent position at Wyndham Garden - Erie?
SUMMARY
Join our dynamic team and become the first impression of our hotel! We are seeking a customer-focused, detail-oriented, and friendly Front Desk Agent to provide exceptional guest service. The ideal candidate is passionate about hospitality, thrives in a fast-paced environment, and takes pride in creating memorable experiences for every guest. If you enjoy working with people, problem-solving, and have a positive attitude, we'd love to meet you!
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
- Checks guests in and out of the hotel in a thorough and accurate manner. Sells guest rooms to walk in guests and reservations using established selling procedures and yield management techniques.
- Answers and transfers all incoming telephone calls using proper telephone etiquette. Provides customer service, including message taking, setting wake up calls, providing directions and other information as needed.
- Follows the “stick to the basics policy”. Encourages use of the company operated restaurants.
- Follows proper cash and credit card handling procedures. Accurately completes required paperwork and cash out procedures. Completes a bucket-to-board daily. Communicates information to other shifts in the daily log book.
- Has a thorough understanding of hotel equipment used at the front desk. Ensures the hotel equipment, such as fax machines, copiers, and the PMS system are maintained properly and secured.
- Provides excellent customer service that goes above and beyond the expectations of the hotel guests. Conducts themselves in a professional, courteous manner at all times. Observes the company’s 10-4 rule. Immediately addresses all guest requests. Never says “no” to a guest request for information-finds the answer.
- Presents a professional image. Properly attired in a clean, pressed uniform and name tag, in accordance with franchise and company grooming and uniform policy.
- Communicates with superiors and co-workers about the status of guest rooms, guest requests, and maintenance issues. Utilizes the daily log book to coordinate information for all day shifts.
- Provides safety and security for the hotel and its guests. Follows the hotel key control procedures at all times. Is familiar with the hotel emergency plan and is able to confidently partake in emergency training procedures. Observes guest and hotel confidentiality procedures. Uses the hotel safe lifting procedures. Reports all incidents and injuries to the appropriate supervisor.
- Provides input and ideas on the operation of the hotel. Participates in training initiatives and skill development.
- Completes any other task requested by a supervisor, including training new associates.
- All other duties as assigned.
WHY JOIN OUR TEAM?
· Competitive pay and benefits package.
· Opportunities for career advancement and cross-training.
· Supportive and inclusive work environment.
· Employee discounts
· Recognition and reward programs for outstanding performance.
If you are ready to be part of a team that values hospitality, teamwork, and personal growth, apply today! We can't wait to welcome you to our team!
Job Type: Part-time
Pay: From $12.50 per hour
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Weekends as needed
Work Location: In person
Salary : $13